Samsung UN50JU650D - 5. Troubleshooting and Maintenance; Common TV Issues

5~
Troubleshooting and Maintenance
Troubleshooting
If
the
TV
seems
to
have a problem, first review this list
of
possible problems and solutions. Alternatively, review
the Troubleshooting Section in
thee-Manua
l.
If
none
of
the troubleshooting tips apply,
visit www.samsung.
com/support
or
call
Samsung Customer
Service
at
1-800-SAMSUNG
(1-800-726-7864).
(I:J
For detailed information on troubleshooting, watch the troubleshooting videos at www.samsung.
com/
spsn
.
(I:J
This
TFT
LED
panel
is
made
up
of
sub
pixels
wh
i
ch
require sophisticated technology
to
produce. There
may
be,
however, a
few
br
i
ght
or
dark pixels on the screen.
These
pixels will
have
no impact on the
performance
of
the product.
(I:J
To
keep your TV
in
optimum condition. upgrade
to
the latest software.
Us
e
the
Update
Now
or
Auto
Update functions on the TV's menu
(MENU>
Support> Software
Update>
Update
now
or
MENU>
Support> Software
Update>
Auto Update).
T
he
TV
won't turn on.
•
Make sure
that
the
AC
power cord is securely plugged
in
to
the
TV
and the wall outlet.
•
Make sure
that
the wall outlet
is
working.
•
Confirm
that
the
batteries in the remote are good.
If
not, replace them.
•
Try
pressing the Power button on the TV
to
make sure
that
the
problem
is
not
with
the remote control.
If
the
TV
turns
on,
refer
to
"Remote
control
does
not
work
" below
• If
the
TV
is
connected
to
an
antenna, check the
an
tenna connections.
• If
the TV
is
connected
to
a cable/satellite box, make sure
that
the cable/sate
ll
ite box is turned on.
There
is
no
picture/video.
•
Check the cable connections.
Remove
and reconnect all cables connected to t
he
TV and external devic
es
.
•
Set
the vid
eo
outputs
of
your external devices (Cable/satelli
te
bo
x,
DVD
,
Bl
u-ray etc) to match the
TV
's
input connections. For examp
le,
if
an
external devic
e's
output
is
HD
MI,
connect it
to
an
HDMI
input on the
TV
.
•
Make sure
that
your connected devices
are
powered on.
•
Be
sure
to
select the correct input source.
• Reboot the connected device
by
unplugging the devi
ce
's power cord and then plugging
it
in again.
The
remote control
does
not wor
k.
•
Replace
the remote control batter
ies
. Make
su
re
that
the batteries are installed
with
their poles
(+/
-)
in t
he
correct direction.
•
Clean the sensor's transmission
window
on the remote.
•
Try
pointing the remote directly
at
the TV from
5-6
feet away.
T
he
Ca
ble
or satellite
box
r
emote
cont
ro
l doesn't
t
urn
the
1V
on
or
off
or
adju
st
the
volume.
•
Program the cable
or
satellite
box remote control
to
operate the TV. Refer
to
the Cable
or
satellite box user
manual
for the SAMSUNG
TV
code.