English 59
Troubleshooting
Information codes
The washer may display information codes to help you understand what is occurring with
your washer better.
Code Meaning Solution
Ub
Unbalanced load prevents washer
from spinning.
Redistribute the load, and then press
the START/PAUSE button.
dC/dC1
The washer did not properly lock the
lid.
Make sure the door is rmly closed.
Restart the washer. If the code
reappears, call Samsung customer
care.
dC3 Add Door did not lock. Make sure the Add Door is rmly
closed. Restart the washer. If the code
reappears, call Samsung customer
care.
ddC Add Door open while working
5C
The washer does not drain. The
washer may detect a small clog while
draining.
1. Restart the washer.
2. Select the Spin Only cycle.
3. Press the START/PAUSE button to
drain the water.
If the washer still does not drain, call
Samsung customer care.
4C
Water is not being supplied to the
washer.
Make sure the water taps are open.
Make sure the water hoses are not
clogged.
Make sure the water taps are not
frozen.
Make sure the washing machine
is operating with sufcient water
pressure.
Make sure that the cold water tap
and the hot water tap are properly
connected.
Clean the mesh lters. They may be
clogged.
DC68-03774H-05_IB_WA7000M_EN.indd 59 2023-06-22 4:56:17
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