Fast Track Troubleshooting
IMPORTANT SAFETY NOTICE – “For Technicians Only” This service data
sheet is intended for use by persons having electrical, electronic, and mechanical
experience and knowledge at a level generally considered acceptable in the appliance
repair trade. Any attempt to repair a major appliance may result in personal injury and
property damage. The manufacturer or seller cannot be responsible, nor assume any
liability for injury or damage of any kind arising from the use of this data sheet.
Publication # DrWF3616365 Production Date 5/1/13
Model:
WF361**
WF363**
WF365**
Support Information:
HELP: 1-888-751-4086 (Tech Sup. – ASC/SSD)
1-866-894-0637 (Tech Sup. - FE/ME)
GSPN: http://service.samsungportal.com/EP/web/portal/jsp/EP_Default1.jsp
PLUS ONE: http://my.plus1solutions.net/clientPortals/samsung
Bulletins:
**QUICK Test Mode**
1.. All LED’s light up and it sends out Beep Sound when it
enters into the Quick Test Mode
. (Including 6-Segment)
2. Displays software version for a sec and Clear EEprom. (Ex.
If S/W Version is 49, 6-Segment will display dE49)
3. When the version is displayed, turn the Jog-Dial so that the
version disappears..
***Diagnostic error code check***
1. Activate the Service Mode first.
2. Press the
“Spin key” to start Diagnostic Code Check Mode Code
“d” will start flashing
3. To cycle through the diagnostic codes (d1,d2,d3~??), turn the Rotary
Cycle Selector in one direction (either Clockwise or
Counterclockwise).
4. Now, when turning the Rotary Selector Key in the same direction, it
shows diagnostic codes from the latest (d1).
5. When turning it in the opposite direction, it shows the diagnostic
codes in the reverse order. Ex) When it stops at d5 and turns
backward, it shows from d4 down to “d”. Refer to Diag Code.
**EEPROM Clear Check**
All Memory will be cleared including Fault codes
How to Enter: * With the Power off*
-Press Delay Start Key, and Power Key at the same time. Good =
Good , Fail = Fail
Test Type Function WF361 WF363 WF365
Quick Test Mode - (Soil + Spin + Power) (Soil + Spin + Power) (Soil + Spin + Power)
Water Valve Test Temp Temp Temp
Door Lock Spin Spin Spin
Heater Soil Soil Soil
Drain Pump Signal Signal Delay Staart
EEPROM Clear
Delay Start + Power
(Power Off)
Delay Start + Power
(Power Off)
Delay Start + Power
(Power Off)
Service Mode
Power has to be on!
- Extra Rinse + Signal Steam + Signal Delay Start + Spin
Cycle Count Signal Signal Temp+Spin
Version Soil Soil Soil
Board Input Test
(Move Jog dial to check LED)
Extra Rinse Steam Steam
Diagnostic error code CHK
(In Service mode press)
Spin(d) -> CCW Spin(d) -> CCW Spin(d) -> CCW
**Board Input Test Chart**
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