Samsung WF365 Series - Page 15

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TROUBLE DIAGNOSIS
No Water Fill
• PerformQuickTestMode.CheckallofWaterValvesvisually.
(PreWashValve,ColdWaterValve,BleachWaterValve,SoftenerdispensesusingCold&BleachWaterValve,
andHotWaterValve.)
• Checkifwatertapsareturnedonfully.
• CheckWaterValvesandWaterLevelSensor(RefertoPCBConnectorCheck)
• Checkifthereisanykinkininlethoses.
• Checkifinletscreensarecloggedup.
• Checkifwaterhasenoughpressure.Ifso,ndoutitscontributors.
• Checkifthereisanyfrozenareaintheunit(DrainHose,etc)
• MeasuretheresistanceofWaterValveCoil.
(Itshouldread1.18Kohms.CheckPin#1ofCN2andPIN#1,2,3ofCN5)
• CheckPressureS/WandPCBforlooseconnections.(RefertoPCBConnectorCheck.)
Tub Full of Suds
• Goto“WillNotDrain”and“WillNotSpin”andcheckthedraining.
• CheckPCBandDrainPumpforanyloosewireconnection.
• PerformQuickTestModeorBoardOutputTesttodrain.
• UseHE(High-Eciency)orlowsudsingdetergentspeciallyformulatedforfrontloadwashers.
• Reducetheamountofdetergentforthatspecicloadsizeandsoillevel.Keepinmindthattowelcreates
moresudsgenerally.
• Reducetheamountofdetergentwhenwaterissoft,orlaundryissmallorlightlysoiled.
• Doonemorewashingcyclewithcoldwaterandatablespoonofsaltwithoutdetergent.
Wet Clothes
• Unbalanceduetonotenoughload.Putadditionalload.
•
 Duetoexcessivesudsbyusinggeneraldetergent.UseHE(High-Eciency)orreduceitsquantity.
• LowSpinSpeedorDrainOnlywasselected.
• Goto“WillNotSpin”.
Will Not Lock
• Doorisnotalignedorclosedproperly.
• PerformQuickTestMode.CheckDoorLock.
ChecktheoutputvoltageofDoorLockCoil.
Ifitreads120V,changeDoorLockSwitch,andifnot,changePCB.(RefertoPCBConnectorCheck.)
• ReadLockSwitchandPCB(CN5).(RefertoPCBConnectorCheck.)
• TryDoorLockandcheckfor120VtoDoorLockConnector.If120Vpresent,changeMainControlBoardand
ifnot,changeDoorLockswitch.
Will Not Unlock
• Checkifthedoorisbeingpushedout,whichmaykeepitfromunlocking.
• Doorlocksitselfwhenthewaterlevelistoohigh.Openingdoorwillresultinwaterdrainingfromdoor
opening.
• CheckthefollowingwithBoardInputTestMode.
WaterLevel(frequency):Over23.80KHz.
Ifso,referto“WillNotDrain”.
Temperature(InsideDrum):Higherthan60ºC/140ºF.
 Ifso,waituntilitdrops.
Wheneverythingisnormal,checkPCBconnectorsandDoorLockSwitch.
• Drainmanuallyafterremovingtheplasticdrainhoseholder.
• Displayshows“LO”.Turnoandontheunit.If“LO”keepsilluminating,checkPCBandDoorLockSwitch.
TROUBLE SHOOTING
Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher
beforeservicing,unlesstestingrequirespower.
WARNING
[BIGBANG]Technical_information-03207A-03_EN.indd 15 2013-7-16 17:15:08