6 
This chapter provides information to help you get 
service and support for your SanDisk Sansa e100 
Series MP3 Player. 
Learn More, Service, and 
Warranty Information 
This chapter provides information about how to get support for your player and the terms of 
your warranty. 
Getting Technical Support 
Before you contact Technical Support, we encourage you to read the Tips and 
Troubleshooting section on page 27 to see if your question is covered there. 
If you have questions about the use or features of your player, please call the SanDisk 
Technical Support Center at 1-866-SanDisk (1-866-726-3475), or fill out an on-line support 
request at http://www.sandisk.com/retail/support.asp
.  
When you call or contact us for support, please include as much information as you can from 
your packaging material. This will allow us to help you more quickly. 
Learn More 
You also can visit us on the web at http://www.sandisk.com to learn more about your player as 
well as other SanDisk products.  
Your 1-Year SanDisk Limited Warranty 
SanDisk warrants that this product will be free from material defects in design and manufacture 
and will substantially conform to the published specifications under normal use for one year 
from your date of purchase, subject to the conditions below.  This warranty is provided to the 
  Learn More, Service, and Support  ` 28