Why do I have digital cable and after scanning for channels I got nothing on my Sceptre HDTV?
Your Sceptre HDTV does not support QAM. You need a cable box for the display to work correctly. Ensure you have an HDMI cable connected from the cable box to the display. Then, turn on both the display and cable box, and set your display’s source to HDMI.
Why can't my Sceptre HDTV receive sufficient channels through the ATSC/NTSC tuner?
If your Sceptre HDTV isn't receiving enough channels, it might be due to a weak tuner signal (less than 65%). Try changing the direction of your antenna and then rescan for channels. If you're using cable, contact your cable company to inquire about the signal strength of your local cable.
Why is there picture only but no audio on my Sceptre HDTV?
If you're getting a picture but no sound on your Sceptre HDTV, first check that the audio cable is securely connected. Then, readjust the volume using the remote control. Also, ensure that the display’s tuner signal is at least 65%.
Why my cell phone does not work when I connect MHL cable to my Sceptre UHD TV?
If your cell phone does not work when you connect the MHL cable to it and your Sceptre UHD TV, ensure you are connected to HDMI1, as only HDMI1 supports MHL. Also, verify you are using the correct MHL cable. If issues persist, consult your cell phone manufacturer for compatibility information.
Why does my Sceptre U438CV-UMC have pixels that are always displaying the same color?
If your Sceptre UHD TV has pixels that are always displaying the same color, be aware that displays are manufactured using extremely high precision technology, however, sometimes some pixels of your display may not display. Pixel defects within industry specifications are inherent to this type of product and do not constitute a defective product.
How to get more channels on Sceptre U438CV-UMC?
If you cannot receive sufficient channels through the ATSC/NTSC tuner on your Sceptre UHD TV, change the direction of your antenna and rescan your channels. If you have cable, contact your cable company to inquire about the signal strength of your local cable.
Why I cannot change the time manually on my Sceptre HDTV?
Your Sceptre HDTV automatically syncs the time according to your local TV channel, but only when the display’s tuner is connected to an antenna.
Why my cell phone does not work when connecting MHL cable to my Sceptre U438CV-UMC UHD TV?
Check if you connected to HDMI2 or another HDMI since ONLY HDMI1 works with MHL on Sceptre UHD TV. If it still doesn’t work make sure you have the correct MHL cable (some have more pins than others). Ultimately, please consult your cell phone manufacturer for compatibility issues.
How to adjust brightness on Sceptre UHD TV if the picture is too dark?
If the picture on your Sceptre UHD TV is too dark, adjust your contrast, brightness, and lamp settings from the OSD Menu.
Why is there no color on my Sceptre HDTV?
If there is no color on your Sceptre HDTV, adjust your picture settings and ensure that the saturation and RGB settings are not turned all the way down.
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