To help us provide prompt assistance, please provide the following
information when you contact us:
• Vehicle Identification Number (VIN). It’s the 17 digit number which you
will find when looking through the windshield at the lower corner driver’s
side. It is also listed on your sales agreement.
• The name of your Scion dealer
• The kilometres on your vehicle
CA M VA P –T H I R D PA R T Y A R B I T R AT I O N
Toyota Canada Inc. endeavour’s to resolve all customer concerns through
our dealer network and with our direct involvement when necessary.
Occasionally a customer concern cannot be resolved through Toyota
Canada’s Customer Interaction Centre. If the first two steps of our
commitment have not provided you with a solution that is to your
satisfaction, you may wish to contact the Canadian Motor Vehicle
Arbitration Plan (CAMVAP). CAMVAP is an independent organization that
assists in resolving disputes regarding defects with your vehicle’s assembly
and/or materials as well as the application and administration of your Scion
New Vehicle Warranty.
CAMVAP will advise you about how your complaint can be reviewed and
resolved by an independent third party through binding arbitration. There is
no charge for using CAMVAP. Results are fast, fair and final as the award is
binding on both you and Toyota Canada Inc.
CAMVAP is available across Canada. For more information and to obtain a
copy of the CAMVAP consumer guide entitled “Your Guide to CAMVAP”,
please call CAMVAP directly at 1-800-207-0685 or visit CAMVAP’’s website at
www.camvap.ca.
TO U R I N G / R E L O CAT I N G O U T S I D E C A N A D A , T H E
U N I T E D S TAT E S A N D U . S . T E R R I T O R I E S
If you are touring or relocating outside Canada, the United States or U.S.
Territories, and a problem arises, please consult a local Toyota dealer.
Please note, however, that warranty service may not be provided by the
local dealer because the local Toyota distributor may have no obligation to
provide warranty service to your vehicle, and/or your Scion may not comply
with the regulatory and/or environmental requirements of such country. In
the United States, you may contact:
TOYOTA MOTOR SALES, U.S.A., Inc.
19001 S. Western Avenue,
P.O. Box 2714
Torrance, CA 90509-2714
Tel: 1-800-331-4331
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Owner Information
OW N E R I N FO R M AT I O N
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