OW N E R I N FO R M AT I O N
OW N E R I N FO R M AT I O N
Any authorized Scion/Toyota dealer is prepared to minimize your
inconvenience by replacing your radio/sound system rather than sending it
out for repair by:
• Determining whether your radio can or cannot be repaired at the dealer.
• Ordering a replacement radio if it can’t be repaired at the dealer.
• Installing the radio in your vehicle at your convenience once your
replacement radio arrives at the dealer (usually within a few days).
Please note that only Scion original equipment audio and Scion/Toyota
supplied/Dealer installed audio are covered under the Toyota Canada Inc.
Basic New Vehicle Warranty.
W H E N Y O U N E E D H E L P , W E ’R E H E R E TO H EL P YO U
At Scion, service isn’t just something we provide, it is a commitment we live
by. We are committed to providing the very best product quality and
customer care throughout your sales and service experience.
Your dealer’s sales and service personnel are empowered to resolve any
inquiries or concerns you may have with your sales experience or with the
servicing of your Scion. However, despite the best intentions of all
concerned, misunderstandings may occur. In these instances we
recommend that you take the following steps to help ensure your
satisfaction.
1 . C O N TA CT YOUR D E A L E R
If you have any questions or concerns surrounding your Scion vehicle, your
dealer Sales Manager, Service Manager, and Customer Relations Manager
are there to help you. In most instances, your dealership’s management
personnel will be able to work with you to resolve your concern quickly and
to your satisfaction.
Everyone at your Scion/Toyota dealership is truly interested in your
satisfaction, so please allow your Scion/Toyota dealer the opportunity to
demonstrate their commitment to you as a valued member of the Toyota
family.
2. CO N TA CT T H E TOY OTA CA N A DA I N C. C U S TO M ER I N T ER A CT I ON
CE N T RE:
If for any reason you still require assistance or have further questions after
discussing your concerns with your dealer management personnel, Scion
Canada’s Customer Interaction Centre Representatives are available to
help you. You may reach them by calling 1-866-9SCION-1 or you may reach
them through the Contact Us section of our website: www.scionnation.ca
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