SENKO SP - Warranty Conditions and Terms

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11. WARRANTY CONDITIONS
These warranty conditions are valid in all European countries where SENKO products are sold. For a
complaint, the buyer is obliged to contact the manufacturer/seller or the nearest authorized repairer,
presenting the purchase receipt with the date of purchase, the warranty card and the written assembly
report.
WARRANTY DURATION
Manufacturer SENKO d.o.o. this product is warranted for 2 years from the date of purchase against
defects in manufacturing and construction materials.
The manufacturer guarantees that this product is manufactured in accordance with the EN 13240
standard and that it meets all the essential requirements set by the standard. The user is obliged to
comply with the Instructions for Use.
PARTS NOT COVERED BY WARRANTY
Exceptions are parts subject to wear and tear such as reclay and vermiculite plates, cast grid, gaskets
and glass.
Fireclay/vermiculite linings (color changes and cracks are possible). However, the described
changes do not impair the proper function of the product as long as the panels are in the combustion
chamber and are not grounds for complaint.
Glass (breakage of glass due to external inuences and changes on the surface due to thermal
inuences such as ying ash or soot).
Change in the basic color of the material due to high temperatures.
Seals (eg. hardening or breakage due to thermal or mechanical inuences).
Material surfaces (frequent cleaning or cleaning with abrasives).
Castings and parts subject to high heat loads such as the grate of the combustion chamber.
Ceramic plating. Damage occurs during transport most of the time. Ceramic plating has properties
that can withstand high temperatures. Functionality is not impaired by normal use of the stove.
REPAIRS
Any repair within the warranty period will be carried out within 30 days from the day of delivery of the
product to the manufacturer. If the product is not repaired after 30 days from the date of delivery to the
manufacturer, the product will be replaced with a new one. The manufacturer will inform the customer
about the completed repair. The customer is obliged to collect the product within 5 days after the repair
is completed.
COSTS
The manufacturer does not bear the costs of delivery and return of the product.
Before carrying out work within the warranty period (due to damage caused by improper use, damage
during transport and installation of the replace stove ), the manufacturer will inform the customer in
writing about the repair costs. After the customer's consent, the manufacturer will carry out the repair
and charge the customer for the work performed.
SPARE PARTS
The original parts that are replaced within the warranty period do not have to be identical in appearance
to the removed parts, but they must be equal to the removed parts in terms of quality and functionality.
RENUNCIATION OF LIABILITY
The manufacturer bears no responsibility for loss or damage to the product due to theft, re, vandalism
or similar causes. Indirect or direct damage to the product, which is the result of improper transportation
of the product, is not subject to this warranty. The manufacturer also does not bear any responsibility
for damage caused by chemical or electrochemical eects (harmful compounds in the air for
combustion, etc.) that are the result of improper installation of the product and failure to follow the
Instructions for Use.
The warranty is not recognized if the user has modied the product without the knowledge of
the manufacturer. The warranty is recognized only if the product was installed by an authorized
professional with the presentation of a written assembly report. In case of dispute, the court in
Čakovec is competent
Manufacturer Senko d.o.o. reserves the right to change all technical details, data and photos published in this
publication without prior warning in order to improve its own products. Photos of the replace stove , parts, elements
and equipment published in this publication may dier from the same in reality