SENTRY II 960SM Series - Water Quality and Salt Issues

11
Problem
Possible Cause
Solution
Hard or untreated water is
being delivered
Bypass Valve is open or faulty
Fully close Bypass Valve or replace. Also
check for multiple bypasses
Media is exhausted due to high water
usage
Check program settings or diagnostics for
abnormal water usage
Meter not registering
Remove Meter and check for rotation or
foreign material
No Salt or low level of Salt in Brine Tank Add proper type of salt to Brine Tank
Insufficient brine level in Brine Tank
Check refill setting in programming. Check
Refill Flow Control for restrictions or debris
and clean or replace
Damaged Seal and Spacer Stack
Assembly
Replace Seal and Spacer Stack Assembly
Control valve body type and piston type
mix matched
Verify proper control valve body type and
piston type match
Fouled media bed Replace media bed
System uses too much salt
Improper refill setting Check refill setting
Improper program settings
Check program setting to make sure they
are specific to the water quality and
application needs
Control valve regenerates frequently
Check for leaking fixtures that may be
exhausting capacity or system is
undersized
Slow drip from brine refill tubing. Float
Valve is not designed to shut off a drip
Replace Seal and Spacer Stack Assembly
Troubleshooting the Control Valve
To obtain a complete service manual with parts breakdown visit www.pacificwaterinc.com