21
Troubleshooting
6 Troubleshooting
Troubleshooting by yourself
To make sure that as few problems as possible arise, it is important to empty the dust bin regularly
and to take this opportunity to check and clean the filter.
Service hotline
If you can not solve the problem using the table above, call our Service hotline (see contact infor-
mation in the appendix to this instruction manual).
Ordering spare parts
For spare parts and accessories, please contact our customer service department. Contact details
can be found in the appendix to this instruction manual and on our homepage.
Problem Possible cause / solution
Appliance can not
be switched on.
The rechargeable battery is not connected. Connect the rechargeable bat-
tery in the appliance, chapter „Connecting and charging the rechargea-
ble battery“.
The rechargeable battery is completely discharged. Switch off the appli-
ance and charge rechargeable battery, chapter „Charging the recharge-
able battery“.
The appliance can
not be charged
(LED does not light
up).
The mains adapter, 12 V cable or appliance is not correctly inserted. Check
whether the appliance is properly in place in the wall mount. Check whether
the mains adapter is properly in place in the outlet (chapter „Charging the
rechargeable battery“). Check whether the 12 V cable is connected correct-
ly (chapter „Charging the rechargeable battery“).
The rechargeable battery is not connected. Connect the rechargeable bat-
tery in the appliance, chapter „Connecting and charging the rechargea-
ble battery“.
The rechargeable
battery is fully
charged but the ap-
pliance is hardly
picking up any dirt.
The dust bin must be emptied or the filter must be cleaned, chapter
„Maintaining the appliance“.
Item number Description
7031-048 Filter
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