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REPLACEMENT PARTS
Filter
XFRV2000WD
Brushroll
127KY2000
Side Brushes
102KY1000
Charging Dock
XDCKRV2000
Robot Dust Bin
118KY2000W
Brushroll Door
121KY2000W
Mop Pad 2-Pack
PADRVWD02
Battery
RVBAT850A
Fluid Reservoir
122KY2000W
Dock Landing Mat
120KY2000W
Shark® VACMOP™
Multi-Surface Cleaner
Refill 2L Bottle
Shark® VACMOP™
Hardwood Cleaner
Refill 2L Bottle
NOTE: To order replacement parts, filters, and cleaning solution refills, visit sharkaccessories.com.
MAINTENANCE
ERROR CODE SOLUTION
CLEAN (RED) + ! (RED) flashing
Suction motor failure. Remove and empty the dust bin,
clean the filters, and remove blockages to ensure nothing is
reducing suction.
CLEAN (RED) flashing
Robot may be stuck on an obstacle. Move robot to a new
location on a level surface.
DOCK (RED) flashing
Front bumper may be jammed. Clean the bumper and make
sure it moves in and out freely.
CLEAN (WHITE) + DOCK (RED) solid
BotBoundary® error. Move your robot to a flat surface away
from the magnetic boundary strip and try cleaning again.
CLEAN (RED) + DOCK (WHITE) flashing
Cli sensor error. Move your robot to a new location and
clean its cli sensors.
CLEAN (RED) + DOCK (RED) flashing
Robot dust bin has been removed and needs to be
reinserted.
DOCK (RED) + ! (RED) flashing
Side brush is stuck. Remove any debris from around the side
brushes.
CLEAN (RED) + DOCK (RED) + ! (RED) flashing
A drive wheel is stuck. Clean the wheels and remove any
debris wrapped around the axles.
CLEAN (WHITE) + DOCK (RED) + ! (RED) flashing
Wheel motor encoder failure. Please contact Shark Customer
Service at 1-888-228-5531.
CLEAN (WHITE) + ! (RED) flashing
Blockage in brushroll. Remove any debris from around the
brushroll.
CLEAN (RED) + DOCK (WHITE) + ! (RED) flashing
Robot has encountered an error while booting. Please turn
the power o and back on.
CLEAN (WHITE) + DOCK (RED) flashing
Robot cannot locate dock. Please pick up your robot and place
it on the dock.
BATTERY ICON (RED) flashing
Battery is critically low and needs recharging. If your robot
is unable to dock, place the robot manually on the dock.
CLEAN (RED) + DOCK (WHITE) flashing + ! (RED) Robot is stuck. Please move to a level surface.
DROPLET ICON (RED) solid Fluid Reservoir is empty. Refill before cleaning.
TROUBLESHOOTING
If any error lights are illuminated or flashing on your Shark® AI Robot VACMOP™, see the error
code chart below:
For all other issues, please call Customer Service at 1-888-228-5531.
CAUTION: Turn o power before performing any maintenance.
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