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Sharp AQUOS sense9 - After Sales Service

Sharp AQUOS sense9
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- 46 -
Recycling
The lithium-ion battery in this product is a recyclable valuable resource.
Your cooperation in recycling is appreciated. For how to recycle, see the
contact information corresponding to your product at the URL below to
inquire.
https://k-tai.sharp.co.jp/support/
For privacy protection, you should perform an “erase all data (factory
reset)” beforehand to erase all data in the system memory.
Do not dispose of the product with ordinary garbage. Be sure to follow
municipal regulations with regard to disposal. Regulations differ per
municipality, so you should check with your municipality.
After-Sales Service
To Request Repairs
To request repairs, check the contact information and how to make your
request at “お問い合わせ” (Inquiries) at the URL below (Japanese).
URL: https://k-tai.sharp.co.jp/support/
During the
warranty period
Repairs are covered in accordance with our free
repair warranty.
Outside the
warranty period
If the product can be repaired, charged repairs will
be carried out upon request.
* The warranty period for a new product is 1 year from the date of purchase.
Please note that contents of memory may be lost during the repair
process. Note that the Company assumes no responsibility for any
damages or lost profits resulting from altered or lost contents of the
memory.
When repairing, we may use recycled parts that fulfill our quality
standards.
The product that you have been using, and that has been collected
by the replacement mobile phone delivery service will, after
refurbishment and repair, be used as a replacement terminal.
Furthermore, parts replaced in an after-sales service are collected
and recycled by the Company. Accordingly, these parts cannot be
returned to the customer.

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