EN-24
TROUBLE SHOOTING: BEFORE CALLING FOR SERVICE
Check the following points before calling 
for service.
IF THE UNIT FAILS TO OPERATE
Check if the circuit breaker has tripped or the 
fuse has blown.
IF THE UNIT FAILS TO HEAT (OR COOL) 
THE ROOM EFFECTIVELY
 
 
nothing is blocking the air inlet or outlet.
 
 
tightly. 
IF THE UNIT FAILS TO RECEIVE THE 
REMOTE CONTROL SIGNAL
 
have become old and weak.
 
control pointed properly towards the unit’s 
signal receiver window.
 
are installed properly.
Please call for service when 
OPERATION indicator (green), 
TIMER indicator (orange), and WLAN 
indicator (green) on the unit blink 
sequentially. 
Special LED indicator indications:
a.
 
Error & Stop: 
OPERATION indicator (green), 
TIMER indicator (orange), and WLAN 
indicator (green) on the unit blink sequentially.
b.
 
Filter Replacement: 
OPERATION indicator, 
c.
 
Plasmacluster unit Replacement Alert: 
OPERATION indicator (green) lights up 
when
 AC is off.
d.
 
Defrost: 
OPERATION indicator, either in blue or 
green, fades in and out.
The following conditions do not indicate 
equipment malfunctions
UNIT DOES NOT OPERATE
The unit will not operate if it is turned on 
immediately after it is turned off. The unit will 
not operate immediately after the mode is 
minutes before operating the unit.
UNIT DOES NOT SEND OUT WARM AIR 
The unit is preheating or 
defrosting
.
ODORS
Carpet and furniture odors that entered into 
the unit may be sent out from the unit.
CRACKING NOISE
This sound is generated by the friction within 
parts of the unit expanding or shrinking due to 
a temperature change.
A LOW BUZZING NOISE
This is a sound of the Plasmacluster ions 
device
.
SWISHING NOISE
The soft, swishing noise is the sound of the 
MIST SEEN AT INDOOR AIR OUTLET
In cooling operation, this is caused by the 
difference between the room air temperature 
and the air discharged.
WATER VAPOR
out of the outdoor unit during 
defrosting
. 
THE OUTDOOR UNIT DOES NOT STOP
After stopping the operation, the outdoor unit 
will rotate its' fan for about a minute to cool 
down the unit.
ODOR EMITTED FROM THE 
PLASMACLUSTER AIR OUTLET
This is the smell of ozone generated from 
the Plasmacluster Ion generator. The ozone 
concentration is very small, posing no adverse 
effect on your health. The ozone discharged 
into the air rapidly decomposes, and its density 
in the room will not increase.
OM-B142 ZU A5 EN.indd   24 2022/7/22   10:59:28