E-14
Troubleshooting chart (continued)
Maintenance
Cleaning the cabinet Q
Periodically wipe the cabinet with a soft cloth and a diluted 
soap solution, then with a dry cloth.
Caution:
Do not use chemicals for cleaning (gasoline, paint thinner,  O
etc.). It may damage the cabinet.
Do not apply oil to the inside of the unit. It may cause  O
malfunctions.
Cleaning the CD pickup lens Q
In order to ensure proper operation of the CD player, 
preventative maintenance (cleaning of the laser pickup 
lens) should be performed periodically. Lens cleaners are 
commercially available. Contact your local CD software 
dealer for options.
Remote control Q
Symptom Possible cause
The remote control  O
does not operate.
Is the AC power cord of the  O
unit plugged in?
Is the battery polarity correct? O
Is the battery dead? O
Is the distance or angle  O
incorrect?
Does the remote control  O
sensor receive strong light?
Tuner Q
Symptom Possible cause
The radio makes  O
unusual noises 
continuously.
Is the unit placed near the TV  O
or computer?
Is the FM antenna or AM loop  O
antenna placed properly? 
Move the antenna away from 
the AC power cord if it is 
located nearby.
iPod and iPhone Q
Symptom Possible cause
No sound is  O
produced.
No image 
appears on the 
TV/monitor.
The iPod or iPhone is not  O
playing.
The iPod or iPhone is not  O
properly connected to the 
unit.
Is the AC power cord of the  O
unit plugged in?
The video cable is not  O
properly connected.
The TV/monitor’s input  O
selection is not properly set.
The iPod TV out feature has  O
not been set to output video.
iPod or iPhone  O
will not charge.
The iPod or iPhone is not  O
making full contact with the 
connector.
The iPod or iPhone is not  O
supported.
Refer to page 6 for  O
compatible models.
“This accessory  O
is not made 
to work with 
iPhone” or 
similar, appears 
on iPhone 
screen.
The iPhone battery is low.  O
Please charge the iPhone.
iPhone is not properly  O
docked.
If problem occurs Q
When this product is subjected to strong external 
interference (mechanical shock, excessive static electricity, 
abnormal supply voltage due to lightning, etc.) or if it is 
operated incorrectly, it may malfunction. 
If such a problem occurs, do the following:
Set the unit to the stand-by mode and turn the power 
1 
on again.
If the unit is not restored in the previous operation, 
2 
unplug and plug in the unit again, and then turn the 
power on.
Note:
If neither operation above restores the unit, clear all the 
memory by resetting it.
Factory reset, clearing all memory Q
Press the ON/STAND-BY button to enter the power 1 
stand-by mode.
While pressing down the OPEN/CLOSE button and 
2 
the   button, press the CD button until “CLEAR ALL” 
appears.
OPEN / CLOSE
CD
Caution:
This operation will erase all data stored in memory including 
clock, timer settings, tuner preset, and CD program.
Condensation Q
Sudden temperature changes, storage or operation in an 
extremely humid environment may cause condensation 
inside the cabinet (CD pickup, tape heads, etc.) or on the 
transmitter on the remote control. Condensation can cause 
the unit to malfunction. If this happens, leave the power on 
with no disc (or cassette) in the unit until normal playback 
is possible (about 1 hour). Wipe off any condensation on 
the transmitter with a soft cloth before operating the unit.
Before transporting the unit Q
Remove the iPhone/iPod, USB memory device and disc 
from the unit. Then, set the unit to the power stand-by mode.
Carrying the unit with iPhone/iPod or USB memory device 
left docked or discs left inside might damage the unit.
CD-DH950P_US_EN.indd   14CD-DH950P_US_EN.indd   14 2/21/2011   12:13:26 PM2/21/2011   12:13:26 PM