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Document Filing Problems
A JOB CANNOT BE STORED IN A CUSTOM
FOLDER
Check Solution
Do the custom folders created with
the machine appear in "Folder
Information"?
(When printing)
■ In the save location setting screen in Document Filing of the printer driver, click
the [Add] button in [Select Folder], enter the user folder name created on the
machine, and save the file.
Does the custom folder have a PIN
Code?
■ Enter the PIN Code configured in the machine in the document filing save screen.
A STORED FILE HAS DISAPPEARED
Check Solution
Did you tap the [Print and Delete the
Data] key to print a stored file?
■ Tap the [Print and Save the Data] key to print again.
If you print the file by tapping the [Print and Delete the Data] key, the file is
automatically deleted after being printed.
The file property can be set to [Protect] to prevent the file from being easily
deleted.
Has automatic deletion of document
filing files been enabled?
■ If files that you need have been deleted, consult the administrator of the machine.
When [Automatic Deletion of File Settings] is enabled in the setting mode, the
files in the specified folders are periodically deleted. (Even when the file property
is [Confidential] or [Protect], the file may be deleted.)
"Settings (administrator)" → [System Settings] → [Document Filing Settings]
→ [Automatic Deletion of File Settings]
A FILE CANNOT BE DELETED
Check Solution
Is the property of the file set to
[Protect]?
■ A file cannot be deleted when its property is set to [Protect].
Change the file property from [Protect] to [Sharing] and then delete the file.
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