Diagnostics and troubleshooting
86
Paper remains detected at the sensor (fuser
buckle).
See
“Sensor (fuser buckle) jam service
check” on page 87
.
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Step 3
Check the paper path for partially fed or jammed paper.
Is the paper path free of partially fed or jammed paper?
Step 4
Remove the partially fed or jammed paper.
Does the problem remain?
Step 5
a
Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments
>
Sensor tests
b
Find the sensor (Input).
Does the sensor status change while toggling the sensor?
Step 6
Check the sensor cable for proper connection and damage, and
replace if necessary.
Does the problem remain?
Step 7
Check the sensor for damage, and replace if necessary.
Does the problem remain?
Contact the next
level of support.
Step 8
Perform a print job.
Does the problem remain?
Contact the next
level of support.