Diagnostics and troubleshooting
111
Paper fed from the duplex never arrived at the
sensor (MPF/pass
‑
through) during a duplex print
job.
See
“Sensor (MPF/pass
‑
through): Paper
(duplex job) failed to arrive service check”
on page 112
.
Paper fed from the duplex cleared the sensor
(MPF/pass
‑
through) earlier than expected during
a duplex print job.
See
“Sensor (MPF/pass
‑
through): Paper
(MPF/pass
‑
through) cleared too early
service check” on page 115
.
Paper fed from the duplex never cleared the
sensor (MPF/pass
‑
through) during a duplex print
job.
See
“Sensor (MPF/pass
‑
through): Paper
(duplex job) failed to clear service check” on
page 114
.
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Step 3
Check the paper path for partially fed or jammed paper.
Is the paper path free of partially fed or jammed paper?
Step 4
Remove the partially fed or jammed paper.
Does the problem remain?
Step 5
a
Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments
>
Sensor tests
b
Find the sensor (Duplex path 2).
Does the sensor status change while toggling the sensor?
Contact the next
level of support.
Step 6
Check the sensor cable for proper connection and damage, and
replace if necessary.
Does the problem remain?
Step 7
a
Check the sensor for damage, and replace if necessary.
b
Perform a print job.
Does the problem remain?
Contact the next
level of support.