Sharp MX-C507P - Page 152

5028
Sensor (MPF/pass ‑ through): Paper (MPF tray) failed to arrive service check
Diagnostics and troubleshooting
118
Action
Yes
No
Step 1
a From the home screen, touch Settings > Device > Preferences .
b Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Go to step 3.
Go to step 2.
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Go to step 3.
The problem is
solved.
Step 3
Check the tray for overfilling.
Is the paper tray overfilled?
Go to step 4.
Go to step 5.
Step 4
Remove the excess paper from the MPF tray.
Does the problem remain?
Go to step 5.
The problem is
solved.
Step 5
Check the paper condition in the MPF tray.
Is the paper crumpled or damaged?
Go to step 6.
Go to step 7.
Step 6
Replace the crumpled or damaged paper.
Does the problem remain?
Go to step 7.
The problem is
solved.
Step 7
Check the condition of the MPF pick rollers.
Are the pick rollers free from excess wear, contamination, and
damage?
Go to step 9.
Go to step 8.
Action
Yes
No
Step 8
Check the sensor and sensor flag for damage.
Is the sensor or sensor flag damaged?
Go to step 9.
Contact the next
level of support.
Step 9
Replace the isolation unit. See “Isolation unit removal” on
page 409 .
Does the problem remain?
Contact the next
level of support.
The problem is
solved.