Sharp MX-C507P - Page 156

5028
Sensor (MPF/pass-through): Paper (tray 3) failed to arrive service check
Diagnostics and troubleshooting
122
Action
Yes
No
Step 1
a From the home screen, touch Settings > Device > Preferences .
b Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Go to step 3.
Go to step 2.
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Go to step 3.
The problem is
solved.
Action
Yes
No
Step 15
Check the sensor for damage, and replace if necessary.
Does the problem remain?
Go to step 16.
The problem is
solved.
Step 16
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests > Pick (tray
2)
b Select a setting, and then touch Start .
Does the motor run?
Go to step 19.
Go to step 17.
Step 17
Check the motor cable for proper connection and damage, and
replace if necessary.
Does the problem remain?
Go to step 18.
The problem is
solved.
Step 18
a Replace the motor (550-sheet tray pass ‑ through). See “Motor
(550-sheet tray pass ‑ through) removal” on page 416 .
b Perform a print job.
Does the problem remain?
Go to step 19.
The problem is
solved.
Step 19
a Replace the media feeder. See “Media feeder removal” on
page 411 .
b Perform a print job.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.