Diagnostics and troubleshooting
 
218
 
Step 5
 
Check the imaging kit components and transfer module for 
damage or life expiration, and replace if necessary.
 
 
Does the problem remain?
 
Contact the next 
level of support.
 
 
Step 6
 
Check the cable on the motor and on the JCARTK connector on 
the controller board for proper connection.
 
 
Is the cable properly connected at both ends?
 
Step 7
 
Reconnect the cable.
 
 
Does the problem remain?
 
Step 8
 
Check the cable for damage, and replace if necessary.
 
 
Does the problem remain?
 
Step 9
 
Replace the motor (K developer). See 
“Motor (EP drive) removal” 
on page 333
.
 
 
Does the problem remain?
 
Step 10
 
Replace the controller board. See 
“Controller board removal” on 
page 393
.
 
 
Does the problem remain?
 
Contact the next 
level of support.