Sharp MX-C507P - Page 85

5028
Solid color or black image check
Diagnostics and troubleshooting
51
Action
Yes
No
Step 1
a Enter the Diagnostics menu, and then navigate to:
Advanced Print Quality Samples > Advanced Print Quality
Samples
b Check the test page.
Is the solid color page black only?
Go to step 2.
Go to step 3.
Step 2
Replace the imaging unit.
Does the problem remain?
Go to step 4.
The problem is
solved.
Step 3
Replace the photocunductor unit.
Does the problem remain?
Go to step 4.
The problem is
solved.
Action
Yes
No
Step 8
a From the home screen, touch Settings > Reports > Menu
Settings Page .
Note: Perform this step twice to clear any debris.
b Check the fuser assembly for toner contamination.
Is there toner contamination?
Go to step 9.
Contact the next
level of support.
Step 9
Replace the fuser. See “Fuser removal” on page 370 .
Does the problem remain?
Contact the next
level of support.
The problem is
solved.