SHARP Document Solution Centre
Under External Account control (OSA),
is it possible to lower the Automatic Log
Out (User) timer from 60 seconds?
Under User Control - Default Settings menu, enable
Automatic Logout Setting and change to the required
time (eg. 30 seconds).
The MFP may intermittently hang (stops
printing) with Rendering displayed
within the job status, only when
printing from a Windows environment.
Upgrade the MFP firmware to 03.00.o1 (or higher).
Also, there is a Microsoft Hotfix available that may
address this issue:-
http://support.microsoft.com/kb/2996207/en-us
In addition, disabling mDNS within Network Settings-
Services menu and WSD under Network Settings-Print
Port Settings has also resolved this issue in some cases.
After upgrading from Windows 8 to 8.1
or 2012 to 2012R2, “Features”
information on the printer properties is
not displayed.
This is caused by the OS upgrade.
If you change the Printer Name or change/reset the Port
properties of the queue, the Features information will
return.
When using PC-Fax Preview function on
Windows 8.1 or 2012R2, the preview
image and sending result is incorrect
When using PC-Fax driver on Windows 8.1 or 2012R2, set
the FAX resolution setting to 200x200dpi, 400x400dpi or
600x600dpi.
Unable to install OSX10.8 or 10.9
Drivers - Cannot be opened because it
was not downloaded from the Mac APP
Store error message
For additional security, OSX 10.8 Mountain Lion
implemented “Gatekeeper”, which can be set to restrict
the installation of applications/drivers from a specific
source (eg Mac App Store).
From the Security & Privacy menu (System Preferences),
change the "Allow Applications Downloaded From"
setting to Mac App Store and identified developers or
Anywhere.
When printing multiple page reports
from different paper trays as separate
files, is it possible to stop the MFP
device from bypassing jobs held when a
paper out condition occurs, to prevent
an out of sequence output/report?
Enable (check) the following setting change on the MFP
device:-
System Settings - Operation Settings - Disabling of Bypass
Printing
Is it possible to configure the MFP to
send only a single email alert for each
alert condition?
To enable single email alert notification for Customer
Email address only, configure the following soft switch:-
SIM 55-03 SW28-3 (change from 0 to 1).
Note: For dealer email address, multiple email
notifications will still be received.
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