AFTER SALES SUPPORT
Email: service@prolinkasia.com
Phone: 0508 776 546 - Mon-Fri 8:30am – 4.30pm Page 13
TROUBLESHOOTING
If a condition listed below occurs, please check the following items before calling
customer service.
Has the power cord been
disconnected?
Plug the power cord into the
outlet.
Is the tank full indication
lamp blinking? (The tank is
full or in a wrong position.)
Empty the water in the
drainage tank and then
reposition the tank.
Is the temperature of the
room above 35℃ or below
5℃?
The protection device is
activated and the unit cannot
be started. Place the unit in an
area within the temperature
limits.
The
dehumidifying
function
doesn't work
Is the air filter clogged?
Clean the air filter as
instructed under "Cleaning the
dehumidifier".
Is the intake duct or
discharge duct obstructed?
Remove the obstruction from
the discharge duct or intake
duct.
Is the air filter clogged?
Clean the air filter as
instructed under “Cleaning the
dehumidifier".
Is the unit tilted or
unsteady?
Move the unit to a stable, flat
location.
Is the air filter clogged?
Clean the air filter as instructed
under "Cleaning the
dehumidifier".
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