Shell newmotion Home Advanced Edition 7 - User Manual and Troubleshooting; Regular Use Instructions; Troubleshooting Common Issues

INSTALLATIEHANDLEIDING – P15 VERSION 0129NM02INT01 INSTRUCTION MANUAL – P15 | P15 07A2NM20ENG05
7.1 REGULAR USE
The rst step is to connect your car to the charge
point by plugging in the charge cable. If you are using
Plug&Charge the session will start automatically. If you
have to identify rst; swipe your charge card above the
LED.
The LED will ash green to authenticate the card and
after acceptance, the session will start. If the LED
ashes red, the session has not been accepted.
When the car has delayed charging congured, the LED
will remain green until charging can start between the
car and charge point.
Start charging? Plug in & identify
Stop charging? Identify & unplug
Full or waiting to charge
Plug in or identify
Charging
Not accepted
Error
Flashing green or multi colors: starting procedure or
software update procedure for charge point.
7. USER MANUAL
7.2 TROUBLESHOOTER
DO YOU SEE A RED LED LIGHT ON YOUR CHARGE
POINT?
If so, it means your car won’t charge when plugged in.
To x this issue, turn o the Mechanical Circuit Breaker,
wait 15 seconds, and turn it back on.
IS THERE A BLINKING RED LED LIGHT ON YOUR
CHARGE POINT?
If so, it means you are using a card which is not linked
to the charge point by your installer. To start and stop a
charging session, you have to use a card which is linked
to the charge point. To link a new card (with RFID) to
your charge point, please contact your installer.
HAVE YOU LOST YOUR CHARGE CARD?
If you are unable to release the cable from your car, turn
o the Mechanical Circuit Breaker and you will be able
to release the cable. After releasing your cable, you can
switch the power back on by turning the Mechanical
Circuit Breaker on.
DOES YOUR CAR CHARGE VERY SLOWLY WHEN
USING THE LOAD-SHEDDING FUNCTIONALITY?
Please check if your car charging speed is varying.
If it is varying, the charge point is balancing the total
electrical use with your household as Load-shedding is
an automatic function.
If the charge speed does not increase when most of
the devices in household are turned o, communication
between your charge point and the Load-Shedding
module may be lost. Turn o the Mechanical Circuit
Breaker, wait 15 seconds, and turn it back on.
If the issue remains, contact your installer to check that
the cable is working properly.