Shell NewMotion Home Advanced 2.1

Other manuals for Shell NewMotion Home Advanced 2.1

Questions and Answers

C
csalazarAug 15, 2025
What does it mean if the Shell Automobile Accessories LED light is constantly red with no charge cable plugged in?
- E
  ericjonesAug 16, 2025
  A constantly red LED light on your Shell Automobile Accessories charge point without a charge cable plugged in indicates a possible low/high voltage warning, grounding failure, or that the charge point is not leveled. To resolve this, follow these steps: 1. Reboot the charge point by turning it off and on. 2. Ensure the charge point is installed vertically, as a tilt sensor may be preventing charging. 3. Measure the voltage at the grid connection, ensuring it's within 207-253V; if not, contact the local grid operator. 4. Measure the voltage at the charge point, ensuring it's within 207-253V; if not, check the power cable. 5. Measure the earth resistance, ensuring it's below 100 Ohms; if higher, install a grounding solution. If the issue persists, the charge point might be broken.
L
Luke McdonaldAug 19, 2025
What to do if there is no light on the Shell NewMotion Home Advanced 2.1 charge point when the charge cable is plugged in?
- M
  Mark NealAug 19, 2025
  If there is no light on the Shell Automobile Accessories charge point when you plug in the charge cable, it could be due to the power not being connected or a broken charge cable. Here's what you should do: 1. Ensure the RCD and circuit breaker in the consumer unit are turned on. 2. Check if the power cables are properly inserted into the charge point's terminal block. 3. Verify the power cable is live (230 Volt (± 10%)) between L1 and N using a voltage tester. 4. Reboot the charge point by turning it off and back on. 5. If possible, test with a different charge cable known to work. If these steps don't resolve the issue and you're sure the charge cable isn't broken, the charge point may be broken.
B
Belinda PageAug 23, 2025
What does it mean if the Shell NewMotion Home Advanced 2.1 Automobile Accessories LED light is flashing red?
- W
  Wesley GlassAug 25, 2025
  If the LED light on your Shell Automobile Accessories charge point is flashing red, it means that the charge point is not activated or an unauthorised charge card is being swiped. You can activate the charge point and authorise the charge card using the portal on https://my.newmotion.com.
S
Stephanie ScottAug 27, 2025
What to do if there is no light on the Shell Automobile Accessories charge point when you turn on the power in the consumer unit?
- M
  Mathew BrownAug 27, 2025
  If there is no light on the Shell Automobile Accessories charge point after turning on the power, it could be because the power isn't connected or the charge point is broken. Try these steps: 1. Check if the power cables are securely inserted in the terminal block. 2. Use a voltage tester to check if the power cable is live (230 Volt (± 10%)) between L1 and N. 3. Reboot the charge point by turning it off and back on via the circuit breaker. If there's still no light, the charge point may be broken.
L
Lori BernardAug 31, 2025
Why is the Shell NewMotion Home Advanced 2.1 LED light constantly yellow for more than 10 minutes without charge cable plugged in?
- W
  wendy15Aug 31, 2025
  If the Shell Automobile Accessories LED light is constantly yellow for more than 10 minutes without a charge cable plugged in, it may indicate the charge point is faulted. Try rebooting the charge point by turning it off via the circuit breaker, waiting 20 seconds, and then turning it back on. Allow approximately 10 minutes for the charge point to reboot. If the light remains yellow after rebooting, the charge point may be broken.
M
Michael PetersonSep 3, 2025
What does it mean if the Shell NewMotion Home Advanced 2.1 LED light is constantly green?
- M
  Michael BurnettSep 3, 2025
  A constantly green LED light on the Shell Automobile Accessories indicates that the electric vehicle may be delaying the charge session. Check if the electric vehicle has a delayed charging timer scheduled or a limit on the maximum battery state of charge. Verify with the customer if this schedule and limit is indeed desired, otherwise it can be turned off. Also, check if the customer is able to charge on different charge points.
R
Ronnie JonesSep 7, 2025
What does it mean if the Shell NewMotion Home Advanced 2.1 Automobile Accessories LED light is flashing purple?
- S
  Scott SpearsSep 7, 2025
  If the LED light on your Shell Automobile Accessories charge point is flashing purple, it indicates that the charge point is either rebooting or undergoing a firmware upgrade. Allow approximately 10 minutes for the charge point to finish. Do not interrupt the process by turning off the power.
P
Phillip WardNov 11, 2025
What to do if the Shell NewMotion Home Advanced 2.1 charge point LED light is constantly red with charge cable plugged in at both charge point and vehicle side?
- J
  Jeffrey PhelpsNov 11, 2025
  If the LED light on your Shell Automobile Accessories charge point is constantly red when the charge cable is plugged into both the charge point and the vehicle, it could be due to a problem with the electric vehicle, low/high voltage warning, or grounding failure. Here are the steps to resolve it: 1. Reboot the charge point by turning it off and on. 2. Check for messages on the vehicle's dashboard. 3. Test if the vehicle can charge at a different charge point; if not, have the vehicle tested by a car dealer. 4. Try charging a different vehicle on the charge point; if successful, have the original vehicle checked by a car dealer. 5. Measure the voltage at the grid connection during charging, ensuring it's within 207-253V; if not, inform the local grid operator. 6. Measure the voltag...

Shell NewMotion Home Advanced 2.1 Specifications

General

Charging Power	22 kW
Connector Type	Type 2
Cable Length	5 meters
Mounting Type	Wall-mounted
Communication Protocol	OCPP 1.6
Output Current	32 A
Dimensions	300 x 200 x 100 mm
Connectivity	Wi-Fi, Ethernet
Authentication	RFID
Protection	IP54
Input Voltage	230V AC

Summary

Preface and Document Information

Original Instructions and Copyright

Details on manual translation and intellectual property rights.

Disclaimer and Document Scope

Liability limitations and overview of the manual's content and target audience.

Symbols and Terminology

Explanation of safety symbols and glossary of technical terms used.

Safety Guidelines and Precautions

Intended Use and Installer Qualifications

Defines product usage, misuse, and required qualifications for installers.

Protective Measures and PPE

Details safety precautions, including essential personal protective equipment.

Residual Risks and Emergency Handling

Addresses residual risks, emergency procedures, and safety precautions.

Electrical Safety Precautions

Specific safety instructions regarding electrical connections and handling.

Product Description and Specifications

Main Parts and Internal Connections

Identification of main components and internal wiring points.

Technical Specifications

Lists detailed technical data including capacity, dimensions, and certifications.

Nameplate and Markings

Information on product identification labels and regulatory markings.

Transport and Storage Procedures

Guidelines for Transport

Instructions to prevent damage during product transportation.

Storage Recommendations

Best practices for storing the product to maintain its condition.

Installation Guide

Scope of Delivery and Contents Check

Lists items in the package and verification steps for Home Advanced models.

Required Installation Materials

Details materials and components the installer must supply separately.

Electrical Protection Requirements

Specifies necessary protective devices like MCBs, RCDs, and RCBOs.

Charge Point Mounting Methods

Instructions for wall, pavement, and soil mounting of the charge point.

Installation Preparation Steps

Key steps to perform before commencing the physical installation.

Electrical Connection Procedures

Step-by-step guide for connecting the power and tethered charging cables.

Optional Network and DPM Module Installation

Guidance for optional wired network and Dynamic Power Management module setup.

Finishing Installation Steps

Final procedures to complete the installation and secure the product casing.

Commissioning and Product Activation

Product Activation and Pre-checks

Process for activating the charge point via the online portal.

Powering On and Testing

Steps for safely powering on the charge point and performing functional tests.

Normal Operation and LED Indicators

Instructions for starting/stopping charging and understanding LED status.

Troubleshooting Common Issues

No Power or Light on Charge Point

Diagnosing and resolving issues where the charge point shows no power.

LED Flashing Red or Constant Red

Troubleshooting red LED indicators, indicating authorization or power problems.

Other LED Status Indicators

Resolving issues related to constant yellow, purple, or blue LED states.

Maintenance and Disposal

Cleaning and Periodic Maintenance

Guidelines for cleaning the product and performing annual checks.

Product Disposal Procedures

Instructions for environmentally responsible disposal of the product.

Regulatory Compliance Declarations

EC Declaration of Conformity (Product)

Declaration of product conformity with EU harmonisation legislation.

EC Declaration of Conformity (Cable)

Declaration of conformity for the cable variant with EU legislation.

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Table of Contents