Shell NewMotion Home Advanced 2.1 User Manual

36Installation manual – NewMotion Home Advanced 2.1 / 2.2 - 071NMEN13
7. Troubleshooting
NOTICE If the issue is not solved after consulting this troubleshooter, please contact your local NewMotion Installation
desk to get more help.
Problem Possible cause Solution
There is no light on
the charge point
when you turn on
the power in the
consumer unit
- The power is not
connected to the
charge point
- Charge point
broken
Follow steps 1-3 below:
1 Check if the power cables are well inserted in the terminal block of the charge
point.
If the power cables are connected tightly, proceed to the next step.
2 Check if the power cable is live (230 Volt (± 10%)) between L1 and N) using a
voltage tester.
If the power cable is live, proceed to the next step.
3 Reboot the charge point by turning it off by ipping the circuit breaker in the
consumer unit and turn it back on after 20 seconds. It takes around 10 minutes
for the charge point to reboot.
If no result:
- Charge point may be broken, please contact your local NewMotion Installation
desk.
There is no light on
the charge point
when the charge
cable is plugged in
- The power is not
connected to the
charge point
- Charge cable is
broken
Follow steps 1-5 below:
1 Check if the RCD and circuit breaker in the consumer unit are turned on.
If turned on, proceed to the next step.
2 Check if the power cables are well inserted in the terminal block of the charge
point.
If the power cables are connected tightly, proceed to the next step.
3 Check if the power cable is live (230 Volt (± 10%)) between L1 and N) using a
voltage tester.
If the power cable is live, proceed to the next step.
4 Reboot the charge point by turning it off by ipping the circuit breaker in the
consumer unit and turn it back on after 20 seconds. It takes around 10 minutes
for the charge point to reboot.
5 If possible, try with a different charge cable that is tested on a different charge
point and proved not broken.
If no result:
- If you are sure that the charge cable is not broken: the charge point may be
broken, please contact your local NewMotion Installation desk.
LED light is ashing
red
Charge point is not
activated or an
unauthorised charge
card is being swiped
The user can activate the charge point and authorise the charge card using the
portal on https://my.newmotion.com.
EN

Shell NewMotion Home Advanced 2.1 Specifications

General

Brand	Shell
Model	NewMotion Home Advanced 2.1
Category	Automobile Accessories
Language	English