Credit Card Chargebacks:
If any ebike purchase becomes subject to a credit card chargeback in any amount, and you are still in possession of the ebike, then
this Limited Warranty shall be invalidated until the credit card chargeback has been resolved.
CLAIMS PROCESS:
Shengmilo WILL NOT REPLACE ANY COVERED COMPONENT UNDER THIS LIMITED WARRANTY
WITHOUT FIRST SEEING PHOTOS OR VIDEO OF THE DAMAGED COVERED COMPONENT.
In order to exercise your right to receive a replacement for a Covered Component under this Limited Warranty, you must:
• Contact the Shengmilo Product Support team by email support@Shengmilo-bikes.com. Product Support team will
initially work with you on the problem with your ebike to identify potential simple fixes.
• If the Product Support team determines that a Covered Component must be replaced, they will provide you with a set of
instructions for returning the defective Covered Component and receiving the replacement.
• After you receive the replacement Covered Component, the Product Support team will also assist in determining how to
replace or install the new Covered Component into your ebike.
• You will be responsible for shipping costs associated with returning a Covered Component, unless Shengmilo agrees in
writing to pay for such shipping costs. Replacement Covered Components under this Limited Warranty shall only be
shipped to the address of the original purchaser.
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