Verify that input/output channels are
not muted
Check that fader levels are not set too
low
Make sure there is not an encryption
error -- a passphrase mismatch or
encryption only enabled on one device
disrupts audio.
Cannot route Dante audio channels Install latest version of Dante Controller
from Audinate
®
, available at
www.audinate.com.
Hardware does not power on The network switch must supply Power
over Ethernet. Otherwise, a PoE
injector must be used
Check network cables and connections
Event Log
The event log provides a detailed account of activity from the moment the device is
powered on. The log collects up to 1,000 activity entries and time-stamps them relative to
the last power cycle. The entries are stored in the internal memory, and are not cleared
when the device is power-cycled. The Export feature creates a CSV (comma separated
values) document to save and sort the log data.
Refer to the log file for details when troubleshooting or consulting with Shure Systems
Support.
To view the event log:
1. Open the Help menu
2. Select View Event Log
Severity Level
Information An action or event has been successfully completed
Warning An action cannot be complete, but overall functionality is stable
Error A problem has occurred that could inhibit functionality.
Log Details
Description Provides details on events and errors, including IP address and
subnet mask.
Time Stamp Power cycles:days:hours:minutes:seconds since most recent boot-
up.
Event ID Indicates event type for internal reference.
Tip: Use the filter to narrow down results. Select a category heading to sort the log.
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