Technical Support
Getting Help
At Siemens Energy & Automation, Inc. we take pride in the on going
support we provide our customers. When you purchase a product, you
receive a detailed manual, which should answer your questions;
however, our technical support service provides a special “hot” line as an
added source of information.
If you require assistance call:
In the United States: (800) 448-8224
Internationally: 001-918-662-7030
Before You Call
Before you call one of our technical support lines, please have the
following information available to help our representative answer your
questions:
1. Unit Serial Number and Date of Installation
2. Installed software version number (if applicable)
3. Description of problem
4. LEDs status on ANCB.
iv • Preface 2000592-001
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