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Siemens 300 Series User Manual

Siemens 300 Series
197 pages
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ROLMphone 300/600 Series
GU30-1550-03
User Guide
for ROLM 9751 CBX Release 9006i

Table of Contents

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Siemens 300 Series Specifications

General IconGeneral
TypeCorded
Caller IDYes
RedialYes
Handsfree talkingYes
Lines1
Headset JackYes
Volume ControlYes
CompatibilityAnalog phone lines
MemoryYes

Summary

Chapter 1 Introduction

The ROLMphone 300 and 600 Series

Overview of ROLMphone 300 and 600 series telephones and their basic features.

ROLMphone 300 Series Telephone

Details on ROLMphone 300 series models, including feature keys and display capabilities.

ROLMphone 600 Series Telephone

Information on ROLMphone 600 series models, features, speakerphone, and display options.

Options

Explanation of modular options like DCO, HRO, EHO, AAO, and KEO for ROLMphone 600.

ROLMphone Basics

Explanation of fundamental phone components: faceplate, line keys, keypad, and display.

Chapter 2 Using Your Phone

Quick and Easy

Basic steps for making and answering calls on the ROLMphone.

Making a Call

Procedures for initiating calls, including obtaining dial tone.

Answering a Call

Methods for responding to incoming calls.

Hanging Up

Ways to end a call using the handset or speaker.

Internal Calls

How to make calls to extensions within the telephone system.

External Calls

Steps for making calls to outside numbers, including trunk access.

Using the Speaker

How to use the telephone's speaker for calls or voicemail.

Using the Speakerphone

Operating the two-way speakerphone for making and answering calls.

Voice Transmission

Information on one-way voice transmission and volume adjustment.

Muting the Speakerphone

How to turn off the speakerphone microphone during calls.

Open Listening

Feature allowing nearby listening to a conversation via speaker.

Hold

How to temporarily place a call on hold and reconnect.

Transfer

Procedures for transferring calls to other extensions or operators.

Connect

Using the Connect key to manage calls on hold or transferred.

Using Your Mailbox

Receiving, answering, and leaving messages in the phone's mailbox.

Changing Your Telephone’s Ring Tone

How to select a different ring tone for the telephone.

Chapter 3 Making Calls

Bridged Call

Joining an existing call on a shared line appearance for a conference.

Busy Override

Breaking into a busy extension for high-priority internal calls.

Busy Standby Queuing

Waiting on a line for a busy extension to become free.

Callback Request

Requesting a callback when an extension is busy or unavailable.

Conference

Setting up multi-party conversations, including outside lines.

Consultation

Talking privately with a second party while the first is on hold.

Direct Station Select (DSS)

Monitoring extension status and automatically dialing or answering.

Direct Trunk Select

Choosing a specific trunk (outside line) for placing calls.

Intercom Features

Features for signaling other telephones or making group calls.

Buzz

Signaling another telephone's speaker with a special tone.

Community (Com) Group Call

Calling group members using short codes instead of extensions.

Community (Com) Group Speaker Call

Making two-way speaker calls within a community group.

Mailbox Reminder Message

Leaving a message for a called party to return your call.

Paging

Making announcements over the company's loudspeaker system.

Repertory Dialing (Repdial)

Setting up keys for one-touch dialing of numbers or features.

Saved Number Redial

Saving and redialing the last dialed number.

Speaker Calls

Making calls directly to another phone's speaker.

Fixed One-Way Speaker Call

Making a one-way call to a designated speaker target.

One-Way Speaker Call

Making a one-way call to another phone's speaker.

One-Way Broadcast Speaker Call

Making one-way calls to multiple speakers simultaneously.

Two-Way Speaker Call

Making a two-way call to another phone's speaker.

Speaker Call Rejection

Temporarily blocking incoming speaker calls.

Station Speed Dialing

Assigning frequently used dialing sequences to single-digit codes.

System Speed Dialing

Dialing frequently called numbers using system-wide codes.

Trunk Queuing

Completing calls when all trunks are busy.

Trunk Callback Queuing

Getting a callback when a trunk becomes free for an outside call.

Trunk Standby Queuing

Waiting on the line for a trunk to become free.

Chapter 4 Answering Calls

Mailbox Reminder Messages and Notifications

Signals for waiting messages, PhoneMail, and ROLMfax notifications.

Reminder Messages and Notifications on Display Phones

How display phones show waiting messages and notifications.

Displaying Specific Kinds of Messages and Notifications

Using dialing numbers to display specific message types.

Reminder Messages and Notifications on Non-Display Phones

How non-display phones indicate waiting messages.

Pickup

Answering calls ringing, on hold, or queued at other extensions.

Group Pickup

Answering calls for extensions within a defined pickup group.

Station Pickup

Answering calls at a specific extension when the number is known.

Universal Night Answer

Answering incoming calls to the company operator when off duty.

Chapter 5 Moving Calls

Forwarding

Automatically redirecting incoming calls to another extension or number.

Fixed Forwarding

Setting up calls to be forwarded to up to two extensions based on conditions.

Variable Forwarding

Specifying a single forwarding target and conditions from the phone.

Other Forwarding Options

Advanced forwarding features like Follow-Me and Forced Forwarding.

Follow-Me Forwarding

Changing forwarding targets from another internal telephone using a PIN.

Forced Forwarding

Immediately forwarding a ringing call by pressing the Forward key.

Relay Forwarding

Forwarding calls sequentially through multiple extensions.

Forwarding Return

User behavior when receiving forwarded calls.

Park

Moving a call to an extension temporarily without ringing.

System Hold

Placing a call in a system slot for retrieval from any extension.

Chapter 6 Blocking Calls

Do Not Disturb

Temporarily blocking incoming calls to your telephone.

Privacy

Preventing others from breaking into calls or bridging.

Automatic Privacy

Feature that makes all outgoing calls private by default.

Chapter 7 Managerial Features

Account Number

Charging external calls to specific accounts using Call Detail Recording.

Bad Line Reporting

Reporting poor call connection quality for service technicians.

Hunt Groups

Grouping telephones to distribute incoming calls among members.

Pilot Hunt Group

Setting up a hunt group under a single pilot extension number.

Station Hunt Group

Setting up a hunt group where any member can be the entry point.

Hunting Patterns

How calls advance through hunt groups (circular or linear).

Circular Pattern

Call advancement in a hunt group that cycles through members.

Linear Pattern

Call advancement in a hunt group that follows a set sequence.

Removing Yourself from a Hunt Group

Temporarily opting out of receiving hunt group calls.

Setup

Procedures for setting up station hunt group destinations.

PIN Authorization Features

Using a Personal Identification Number (PIN) for accessing features.

Class of Service Changeover

Temporarily restoring primary class of service outside business hours.

Follow-Me Forwarding

Changing forwarding targets from another internal telephone using a PIN.

Forced Authorization

Requiring a PIN to make external calls from specific phones.

Remote Authorization

Activating your PIN at a remote phone to access features.

Trace Call

Recording caller's telephone number on a system printout.

Appendix A Feature Access Codes

Feature Access Codes

List of codes to access system features via keypad.

Appendix B Help!

Introduction

Overview of procedures to correct common telephone problems.

Self Test

Performing an internal check of the telephone's functionality.

Begin the Self Test

Steps to initiate the telephone's self-test procedure.

Evaluate the Self Test Results

Interpreting the outcome of the self-test and recommended actions.

Other Problems

Troubleshooting common issues not covered by the self-test.

Appendix C ROLMphone Differences on Release 9006i

Introduction

Overview of changes and new features in Release 9006i.

Features that Have Been Changed or Replaced on Release 9006i

Details on features modified or replaced in the new software release.

New Features

Highlights of new functionalities introduced in Release 9006i.

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