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Siemens Hicom 300 E User Manual

Siemens Hicom 300 E
106 pages
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s
HiPath 4000
Hicom 300 E/300 H
User Guide
optiPoint 500 economy
optiPoint 500 basic
optiPoint 500 standard
optiPoint 500 advance

Table of Contents

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Siemens Hicom 300 E Specifications

General IconGeneral
TypePBX
Protocols SupportedISDN, analog
FeaturesCall forwarding, conferencing
LinesAnalog
ProtocolISDN, Analog

Summary

Introduction to Operating Instructions

About These Operating Instructions

Provides context and overview of the user guide's content.

Important Operational Notes

Covers essential safety warnings and precautions for telephone usage.

Basic Telephone Usage

optiPoint 500 Model Features

Details the distinct features of the optiPoint 500 economy, basic, standard, and advance models.

Understanding Key Functions

Explains the purpose and operation of various keys on the telephone interface.

User Guide Navigation

Guide Structure and Symbols

Explains how to interpret the manual's structure and the meaning of its symbols.

Activating Telephone Functions

Methods for Function Activation

Covers direct, Service Menu, and function key methods for activating features.

Categorization of Telephone Functions

Outlines basic, multiline, and executive/secretary function types.

Tips for Efficient Telephone Use

Provides advice on optimizing telephone usage and call management.

Answering and Making Calls

Answering Calls

Instructions for answering calls via handset and speakerphone.

Call Waiting Management

Procedures for activating, deactivating, and responding to waiting calls.

Mailbox and Callback Requests

Managing mailbox messages and handling callback requests.

Call Protection and Headset Use

Covers stop voice calling, headset usage, and do not disturb features.

Making Telephone Calls

Initiating Calls

Steps for dialing with the handset off-hook and on-hook.

Advanced Calling Features

Suppressing caller ID and direct colleague calling via loudspeaker.

DTMF Suffix Dialing

Using tone dialing for system commands after dialing a number.

Multi-Party Communication

Secondary Calls and Toggling

Initiating consultation calls and switching between active calls.

Conference Call Setup and Types

Setting up conference calls and understanding system-supported conferences.

Expanding and Transferring Conferences

Adding participants to conferences and transferring conference calls.

Managing Conference Participants

Viewing conference member details and disconnecting participants.

Call Transferring and Switchover

Call Transferring Procedures

Procedures for transferring calls with and without prior announcement.

Using the Switchover Button

Utilizing the switchover button for call management functions.

Saved Numbers and Call Logs

Using the Call Log

Accessing and navigating the call history.

Call Log Operations and Redial

Dialing from call logs, deleting entries, and using saved number redial.

Speed Dialing Techniques

Utilizing individual and system speed dialing for efficient calling.

Project Call Management

Setting Up Project Calls

Assigning calls to projects using service codes and PINs.

Call Duration Display

Information on how call duration or cost is displayed on the phone.

Handling Unsuccessful Call Attempts

Callback Functionality

Requesting callbacks and managing requests.

Callback and Camp-On Management

Checking/cancelling callbacks and using the camp-on feature.

Overriding Busy Calls

Intruding on occupied lines for urgent communication.

Telephone Settings and Customization

Ringing Tone Adjustments

Modifying the volume and pitch of the incoming call alert.

Speakerphone and Alerting Tone Settings

Customizing speakerphone sensitivity and alerting tone volume.

Display Settings

Adjusting display contrast and angle for optimal viewing.

Locking and Securing the Telephone

Preventing unauthorized use via PIN or chip card.

Storing Numbers, Functions, and Reminders

Storing Repertory Dialing Numbers

Saving frequently used numbers on programmable keys.

Speed Dialing and Function Key Assignment

Saving individual speed dial numbers and assigning functions to keys.

Timed Reminders and Cancellation

Programming and removing timed reminders for appointments.

Checking Telephone Functionality

Performing Functionality Tests

Testing keys, display, and audio components for proper operation.

Verifying Key Function Assignments

Checking pre-assigned or user-saved functions on telephone keys.

Call Forwarding Management

Overview of Call Forwarding Types

Explains fixed and variable call forwarding options and their behavior.

Setting and Activating Fixed Forwarding

Programming and enabling fixed call forwarding destinations.

Variable Forwarding Configuration

Selecting and setting up different types of variable call forwarding.

Automatic and Switch-Activated Forwarding

Using automatic call forwarding and activating/deactivating via switch.

Forwarding Calls to Other Devices

Storing Destinations for Other Terminals

Setting up call forwarding to other telephones.

Forwarding for Fax, PC, or Busy Status

Configuring call forwarding for specific conditions like fax, PC, or busy lines.

Checking and Deactivating Terminal Forwarding

Verifying and disabling call forwarding for other telephones and services.

Using Telephones Remotely

Remote Access via PIN

Logging onto other telephones using a personal identification number.

Chip Card Identification and Logoff

Using chip cards for remote access and deactivating identification.

Relocating Telephone Equipment

Disconnecting and Reconnecting Telephone Lines

Steps for moving a telephone to a new station line.

Managing Multiline and Team Calls

Using Line Keys for Team Communication

How line keys facilitate team calls and line management.

Understanding Line Key Indicators

Interpreting the different states of line key lamps.

Taking Calls on Line Keys

Procedures for answering incoming calls on line keys by priority or offer order.

Holding and Resuming Calls

Placing calls on hold and retrieving them, including exclusive hold options.

Team Call Handling Procedures

Taking Calls for Team Members

Handling calls when a team member is unavailable.

Call Parking and Resumption

Parking calls and resuming them at different telephones within a call pickup group.

Direct Station Selection (DSS) Key Usage

Using DSS keys to call team members and understanding key lamp statuses.

Executive and Secretary Team Operations

Calling Executive/Secretary Offices

Making calls to or from the executive and secretary's offices.

Managing Executive Calls in Secretary's Office

Handling executive calls received in the secretary's office or during ongoing calls.

Executive Call Forwarding and Access

Forwarding executive calls and taking them on their telephone.

Labeling, Documentation, and Accessories

Labeling Telephone Key Fields

Methods for labeling telephone keys with functions or numbers.

Station Labels and Manual Access

Attaching emergency labels and accessing user manuals.

Telephone Accessory Options

Overview of optional accessories available for customizing the telephone.

User Advice and Troubleshooting

Telephone Care and Basic Troubleshooting

Guidance on phone maintenance and resolving common issues.

Handling Display Error Messages

Interpreting and resolving common error messages shown on the phone display.

Contacting Support for Problems

Guidance on when and whom to contact for persistent telephone problems.

Important Functions at a Glance

Core Call Operations Summary

Quick reference for basic call making, redialing, and call mode switching.

Advanced Call Management Summary

Summarized procedures for consultation, toggling, and extending calls.

Conference and Forwarding Summaries

Concise instructions for setting up conferences and call forwarding.

Speed Dialing and Reminder Summaries

Quick guides for saving speed dial numbers and timed reminders.

Maximum Service Menu Functions

Service Menu Function Codes

Lists Service Menu functions, their access codes, and related options.

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