24
Troubleshooting
After-sales service
Our after-sales service is there for you if your appliance needs to
be repaired. We will always find the right solution in order to avoid
unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and the
production number (FD no.) so that we can provide you with the
correct advice. The rating plate bearing these numbers can be
found on the right-hand side when you open the appliance door.
To save time, you can make a note of the number of your
appliance and the telephone number of the after-sales service in
the space below, should it be required.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the warranty
period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
Trust the expertise of the manufacturer, and rest assured that the
repair will be carried out by trained service technicians using
original spare parts for your domestic appliance.
This appliance corresponds to the standards EN 55011 and
CISPR 11. It is a Group 2, Class B product.
Group 2 means that microwaves are produced for the purpose of
heating food. Class B states that the appliance is suitable for
private households.
Technical data
Error message Possible cause Remedy/Note
The appliance does not work The plug is not plugged into the mains. Plug the plug in
Power cut Check whether the kitchen light works.
Faulty circuit breaker Look in the fuse box to make sure that the
fuse for the appliance is OK.
Incorrect operation Switch off the circuit breaker in the fuse box.
Reconnect it after approx. 10 seconds.
Three zeros flash in the display. Power cut Reset the time.
The appliance is not in operation. A
cooking time appears in the display.
The rotary selector was accidentally pressed. Press the "stop" button.
The "start" button was not pressed after the set-
ting was made.
Press the "start" button or clear the setting
by pressing the "stop" button.
The microwave does not work. The door was not fully closed. Check whether food remains or foreign
material is trapped in the door.
The "start" button was not pressed. Press the "start" button.
The food takes longer than usual to
heat up
The microwave power setting was too low. Select a higher microwave power setting.
You have placed a larger amount of food than
normal in the appliance.
Double the amount = double the cooking
time.
The food was colder than usual. Stir or turn the food during cooking
The turntable is making a scratching or
grinding noise.
There is dirt or a foreign object in the area around
the turntable drive.
Clean the roller ring and recess in the cook-
ing compartment.
Microwave operation has been can-
celled for no apparent reason.
The microwave has a fault. If this fault occurs repeatedly, please call the
after-sales service.
E no.
FD no.
After-sales service
O
400-88-99999
GB 0844 8928999
Calls from a BT landline will be charged at up to 3 pence
per minute. A call set-up fee of up to 6 pence may apply.
IE 01450 2655
Input voltage 220 V 50 Hz
Power consumption 1270 W
Maximum output power 800 W
Microwave frequency 2450 MHz
Fuse 10 A
Dimensions (HxWxD)
appliance 280 x 453 x 320 mm
cooking compartment 194 x 290 x 274 mm
Weight 14 kg
60 cm cabinet frame 382 x 594 x 20 mm
50 cm cabinet frame 382 x 494 x 20 mm
VDE approved yes
CE mark yes
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General
Weight and Dimensions
