Service & support
A
Technical questions or additional information
If you have any technical questions or require additional information, please
contact Technical Support (https://support.industry.siemens.com/cs/ww/en/
sc/4868).
Please have the following data ready:
● Type
● Serial number
You can find this data on the rating plate.
Contact person
If you wish to request on-site service or order spare parts, please contact
your local office. This office will contact the responsible service center on
your behalf. You can find your contact person in the relevant contact data‐
base:
www.siemens.com/yourcontact (www.siemens.com/yourcontact)
Siemens Support for on the move
With the "Siemens Industry Online Support" App, you can access more than
300,000 documents for Siemens Industry products – any time and any‐
where. The App supports you in the following areas:
● Resolving problems when executing a project
● Troubleshooting when faults develop
● Expanding a system or planning a new system
Further, you have access to the Technical Forum and other articles that our
experts have drawn-up:
● FAQs
● Application examples
● Manuals
● Certificates
● Product announcements and many more
The app is available for Apple iOS, Android and Windows Phone.
Functionally safe encoder
Compact Operating Instructions, 02/2019, A5E44248729A 17
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