Siemens WM14XEH5GB - Page 68

en Troubleshooting
68
Fault Cause and troubleshooting
The door cannot
beopened.
▶
Open the door using the emergency release.
→
"Emergency release", Page75
The water is not drain-
ing.
Drain pipe or water outlet hose is blocked.
▶
Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
▶
Ensure that the drain pipe and water drain hose are
not kinked or trapped.
Drain pump is blocked.
▶
→"Cleaning the drain pump", Page60
Rinse Hold ⁠ is activated.
▶
Continue the programme by selecting Spin or
Drain
and pressing Start/Reload.
→
"Resuming the programme when the programme
status is Rinse Hold", Page50
The water outlet hose is connected too high.
▶
Install the water outlet hose at a maximum height of
1 metre.
Pump cover is not correctly assembled.
▶
Correctly assemble the pump cover.
Detergent dosage is too high.
▶
Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mix-
ture into the compartment for manual dosing (not
for outdoor clothing, sportswear or items stuffed
with down).
▶
If intelligent dosing is activated, reduce the basic
dosage →Page52.
▶
If you dose manually, reduce the amount of deter-
gent for the next washing cycle with the same load.
Unapproved extension installed on the water drain
hose.
▶
Remove any unapproved extensions from the water
hose. Connecting the appliance
Water is not flowing
in. Detergent is not
being dispensed.
You have not pressedStart/Reload.
▶
Press Start/Reload.
The filter in the water inflow is blocked.
▶
Clean the water inflow filter →Page64.
The tap is turned off.
▶
Turn on the tap.
The water inlet hose is kinked or jammed.
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