37TROUBLESHOOTING
ENGLISH
Water
Refrigerator or
Freezer section is too
warm.
Unit is installed in a hot location.
• The refrigerator should not be operated in temperatures above 110 ℉ (43 ℃).
A large amount of food or hot food was added to either compartment.
• Adding food warms the compartment, requiring the cooling system to run. Allowing hot
food to cool to room temperature before putting it in the refrigerator will reduce this
effect.
Doors are not closed correctly.
• See the "Doors will not close correctly or pop open" section in Troubleshooting.
Temperature control is not set correctly.
• If the temperature is too warm, adjust the control one increment at a time and wait for the
temperature to stabilize.
Defrost cycle has recently completed.
• During the defrost cycle, the temperature of each compartment may rise slightly and
condensation may form on the back wall. Wait 30 minutes and confirm the proper
temperature has been restored once the defrost cycle has completed.
Problem Possible Cause & Solution
Water is dispensing
slowly.
Water filter has been exhausted.
• Replacing the water filter is recommended:
- Approximately every six months.
- When the water filter indicator turns on.
- When the water dispenser output decreases.
- When the ice cubes are smaller than normal.
Reverse osmosis filtration system is used.
• Reverse osmosis filtration systems can reduce the water pressure below the minimum
amount and result in icemaker issues. If the problem persists, it may be necessary to
contact a plumber.
Low house water supply pressure.
• The water pressure must be between 20 and 120 psi on models without a water filter and
between 40 and 120 psi on models with a water filter. If the problem persists, it may be
necessary to contact a plumber.
Water is not
dispensing.
New installation or water line recently connected.
• Dispense 2.5 gallons of water (flush for approximately 5 minutes) to remove trapped air
and contaminants from the system. Do not dispense the entire 2.5 gallon amount
continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60
seconds OFF.
Refrigerator or freezer doors are not closed properly.
• Water will not dispense if any of the refrigerator doors are left open.
Water filter has been recently removed or replaced.
• After the water filter is replaced, dispense 2.5 gallons of water (flush for approximately five
minutes) to remove trapped air and contaminants from the system. Do not dispense the
entire 2.5 gallon amount continuously. Depress and release the dispenser pad for cycles of
30 seconds ON and 60 seconds OFF.
Problem Possible Cause & Solution
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