38 TROUBLESHOOTING
Ice
Water is not
dispensing.
Tubing connecting refrigerator to house supply valve is kinked.
• The tubing can kink when the refrigerator is moved during installation or cleaning,
resulting in reduced water flow. Straighten or repair the water supply line and arrange it to
prevent future kinks.
The house water supply is not connected, the valve is not turned on fully, or the valve is
clogged.
• Connect the refrigerator to the water supply and turn the water shutoff valve fully open. If
the problem persists, it may be necessary to contact a plumber.
Dispensing warm
water.
Refrigerator was recently installed.
• Allow 24 hours after installation for the water storage tank to cool completely.
The water dispenser has been used recently and the storage tank was exhausted.
• Depending on your specific model, the water storage capacity will range from
approximately 20 to 30 oz.
Dispenser has not been used for several hours.
• If the dispenser has not been used for several hours, the first glass dispensed may be
warm. Discard the first 10oz.
Refrigerator is connected to the hot water supply.
• Make sure that the refrigerator is connected to a cold water pipe.
WARNING: Connecting the refrigerator to a hot water line may damage the
icemaker.
Water has bad taste
or odor.
Water supply contains minerals such as sulfur.
• A water filter may need to be installed to eliminate taste and odor problems.
Water filter has been exhausted.
• Replacing the water filter is recommended:
- Approximately every six months.
- When the water filter indicator turns on.
- When the water dispenser output decreases.
- When the ice cubes are smaller than normal.
Refrigerator was recently installed.
• Dispense 2.5 gallons of water (flush for approximately 5 minutes) to remove trapped air
and contaminants from the system. Do not dispense the entire 2.5 gallon amount
continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60
seconds OFF.
Problem Possible Cause & Solution
Icemaker is not
making enough ice.
Demand exceeds ice production capacity.
• Refer to the Automatic Icemaker section for ice production capacity to check the amount
of ice produced in a 24 hour period.
House water supply is not connected, valve is not turned on fully, or valve is clogged.
• Connect the refrigerator to a cold water supply with adequate pressure and turn the water
shutoff valve fully open. If the problem persists, it may be necessary to contact a plumber.
Problem Possible Cause & Solution
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