MU_S02 LS_EN - S02 LS User Manual (V002) Page 57 of 62 Copyright© SILENCE Urban Ecomobility
For the faults described here, it is assumed that only the final components are the cause of the problem. If the problem persists after replacing the final
component, take the scooter to the official point of sale.
All of our scooters are examined carefully before they are sent to our distributor. Incidents may appear after the scooter is inspected. The following table offers
guidelines for identifying the problem and, if possible, repairing it yourself. If you cannot solve the problem, take the scooter to the SILENCE Official Service
Centre, so it can be inspected and repaired if needed.
A light/lamp is not working
(headlight, tail light, indicator
lights)
Damaged fuses. The component is defective or
the connectors are damaged.
Check the fuses and connectors, and if the problem persists, take the
scooter to the nearest official distributor
The scooter does not
accelerate
Throttle not adjusted properly.
Check the connection between the throttle and the electrical installation.
Take the scooter to the nearest official distributor
The scooter will not start
Key not in the ignition
The scooter is charging
The battery is dead
Damaged fuses
Check that the key is in the ignition
Wait for the battery to charge and disconnect the charger
Charge the battery fully
Replace damaged fuses
If the problem persists, take the scooter to the nearest official distributor
The battery will not charge.
Battery percentage does not
increase
Problem with the battery, problem with the
charger
Power is not getting to the charger
Check the scooter-battery and scooter-mains connection (charging the
battery in the scooter)
Check the scooter-mains connection (charging the battery outside the
scooter)
The brakes do not work
properly
Incorrect tyre air pressure
The tyres are worn
Excessive or incorrectly distributed load
The air pressure must be checked and adjusted accordingly (as indicated
in section “TECHNICAL SPECIFICATIONS”)
Replace the tyres
Check to see whether the load is excessive. Reduce or redistribute the
load
Error in the state of charge
(SoC)
The charge gauge is not synchronised with the
actual state of charge
Charge the battery fully
If the problem persists, take the scooter to your nearest official
distributor.
Contact your nearest official distributor.
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