TROUBLESHOOTING SIMPLE PROBLEMS
SHORT BATTERY LIFE Battery life drops dramatically at lower temperatures. Care for your battery by
stopping play when speed drops, recharging the battery as soon as practical, and keeping it topped up.
MACHINE DOES NOT RUN Begin by checking if the reset button has popped. If so, push it down after
investigating the cause of the problem (most likely balls preventing the propulsion wheels from turning).
CAROUSEL DOES NOT TURN Check that the feed control knob is turned to at least the midpoint of the
scale. Remember that there is a delay feature on the SPORT. You can try to turn the carousel by hand
(gently): if the carousel turns without engaging the motor, call the factory (1-800-662-1809).
REMOTE CONTROL DOES NOT WORK (STAR only) The remote control consists of a transmitter
(small hand held device) and a receiver (installed in the machine). Problems of reception are usually
caused by a weak battery in the transmitter (note that the red light on the transmitter is not a battery level
indicator). Replacing the battery with a fresh one from your local electronics store should be the first
step in diagnosing transmission problems.
Silent Partner offers complete service on its tennis ball machines. Because the work is performed
at the factory, you can be assured of the skill of our technicians and the quality of the parts used
in servicing your machine. Call 1-800-662-1809.
WARRANTY
(Valid only for machines in the United States and Canada)
Deuce Industries warrants Silent Partner ball machines for a period of one year from the date of original
purchase. The warranty covers defects in the material and workmanship. Deuce Industries' obligation
under this warranty is limited to the original purchaser and applies to the cost of labor and materials to
repair a warrantable defect (please note that the battery in the machine is not covered by the warranty).
To obtain warranty service, call or write Deuce Industries Ltd. to obtain instructions on how to proceed.
No returns will be accepted without prior authorization. Shipping to Deuce Industries must be prepaid.
After completing warranted repairs, Deuce Industries will pay for return shipment to you.
This warranty does not cover units damaged by neglect, accident, abuse, or unauthorized repair or
modification or if subjected to damage by failure to follow instructions contained in this manual. The
warranty also does not cover the battery in the machine or remote.
DEUCE INDUSTRIES LTD
Phone: 1-800-662-1809 Fax: 1-416-284-8271 Email: sptennis@on.aibn.com
Head Office: (not for shipping) Warehouse in USA:
500 Coronation Drive Unit 10 2221 Kenmore Ave. Unit 106
Toronto, Ontario Buffalo, NY 14207
Canada M1E 4V7 USA
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