Silvercrest HG07975 - Troubleshooting

21GB
 Troubleshooting
Problem Possible cause Solution
Induction plate does
not work.
The power plug
[1] is not
connected.
Connect the power plug [1] to a suitable
socket-outlet.
Child lock is activated. Deactivate the child lock (see “Child lock”).
Heating zone
[2]
does not get hot.
Cookware not suitable for
induction.
Use only cookware that is suitable for
induction.
E0 is shown in the
display
[].
No pot or pan is on the
heating zone [2].
Place a pot or pan on the heating zone
[2].
Cookware is not suitable for
induction.
Use only cookware that is suitable for
induction.
Cookware is too small in
diameter or not standing
centrally on the heating
zone
[2].
Only use cookware with a base diameter of
between 10 and 22 cm and place it on the
centre of the heating zone
[2].
The appliance
switched off
automatically.
No operation in two hours. Restart the appliance.
Display
[] shows E2.
Temperature sensor does
not work.
Return the appliance to service center for
checking and repairing.
Display
[] shows E3.
High voltage protection.
The supply voltage is too
high.
Please ensure the supply voltage is within
220–240 V.
LED shows E4.
Low voltage protection.
The supply voltage is too
low.
LED shows E5.
The heating zone is
overheated.
Restart the appliance after cooled down.
LED shows E6.
IGBT (control unit) is
overheated.
Check the ventilation holes and ensure
these areas were not blocked.
Restart the appliance after cooled down.
LED shows E9.
The connection between
the main control board &
display control board is lost
or failed.
Return the appliance to service center for
checking and repairing.
Remark: If the problems still cannot be solved, please return the appliance to service center for
checking and repairing.