Troubleshooting 21
TROUBLESHOOTING
If you are having problems with your links, then please check the following before calling our
support team.
Line of Sight - The radios work best when they have line-of-sight. If the radios do not have
line-of-sight, then you will get a very poor signal or no signal at all.
Alignment - If the radios are not aligned correctly the signal quality of the radios will suffer
and you may not receive the throughput you require. Run SilverView and use the data test
tool.
Power - If the units are not powering on then you will need to test the Ethernet cable and
re-terminate it if required. We recommend outdoor shielded grade cable for all installations.
Please also check that the PSU is plugged in and turned on.
Interference - Our radios use auto-channel select and should avoid interferences as best as
possible. Rebooting the radios will allow a re-scan. If you are experiencing interference
problems when using the radios, try setting them on a static channel. Try each channel until
you find one that gives you a better signal. Use SilverView and run a data test.
WARRANTY
The ECHO Range comes with a 1-year warranty as standard. For full terms and conditions of
warranty please go to www.silvernet.com/terms-and-conditions/
CONTACT SILVERNET
Email us at support@silvernet.com
Call our support team on 08712233067
www.silvernet.com
COPYRIGHT INFORMATION
Copyright ©2020 all rights reserved. No part of this publication may be reproduced,
adapted, stored in a retrieval system, translated into any language, or transmitted in any
form or by any means without the written permission of the supplier.
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