If a suspected case of failure occurs, please check for the following:
■ Device cannot be identified.
Please check
■ Are power and signal cable connected correctly?
■ Is the blue power LED lit?
■ Is the driver installed correctly?
■ Is the latest driver version installed?
■ Does eSATA used support Port Multiplier?
■ Are you running Windows XP whilst trying to use drive with over 2TB capacity? (Windows XP can’t identify drives over 2TB capacity.)
■ When using a PC or Mac system, it cannot wake from hibernation?
This product does not support PC or Mac Hibernation mode, so please remove or disconnect this product before entering hibernation.
■ My device is recognized as USB 2.0, not USB 3.0.
Try to power off your computer and connect the cable again.
■ Only 2TB capacity can be identified when using a drive over 2TB (Windows Vista/7/8/10)?
Please use GPT format for over 2TB capacity.
■ When connected as a USB 3.0 device, my system cannot recognize it after a period of time?
Please update the USB 3.0 driver.
■ Why some drives don’t show up in “My Computer” (Windows) ?
Make sure the hard disk letter is assigned in C ~ Z range.
■ When using a new drive, it cannot be recognized by my OS?
Please format the drive.
■ When using a 2TB drive, the capacity in the OS only shows 1.8TB?
Most hard drive manufacturers use decimal, but the OS uses duodecimal to calculate drive capacity.
Due to different calculation methods, you will see 200GB less capacity on a 2TB drive.
EN
Caution
Troubleshooting
6
TS11-C
Treasure Series
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