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26
(ii) under the Goodwill Guarantee; or
(iii) if you are ending the contract because we have told you of an error in pricing, a delay in delivery due to events outside our
control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
(g) If you are responsible for the costs of return and we are collecting the Product from you, we will charge you the direct cost to us of
collection.
(h) Where we are obliged to refund the price and or delivery costs to you we will do so by the method you used for payment. However,
we may make deductions from the price if you are exercising your right to change your mind and we may reduce your refund of the
price (excluding delivery costs) to reflect any reduction in the value of the Products, if this has been caused by your handling them
in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Products and
later discover you have handled them in an unacceptable way, you must pay us an appropriate amount. The maximum refund for
delivery costs will be the costs of delivery by the least expensive delivery method we oer.
(i) We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
(i) Where we have not oered to collect the Products, your refund will be made within 14 days from the day on which we receive
the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us.
(ii) In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
19. Our rights to end the contract
We may end the contract at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that
payment is due;
(b) you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us; or
(c) you are otherwise in material breach of the contract and do not remedy such breach within 14 days of us asking you to do so.
If we end the contract in the situations set out in this clause 19 we will refund any money you have paid in advance for Products
we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your
breaking the contract.
We may write to you to let you know that we are going to stop providing the Products. We will refund any sums you have paid in
advance for Products which will not be provided.
20. If there is a problem with a Product
If you have any questions or complaints about a Product, please contact us. You can telephone our customer service team on 0800 920
2420 or write to us at customer-support@simplisafe.co.uk or No. 1 Spinningfields, Quay Street, Manchester MAN M3 3JE.
We are under a legal duty to supply Products that are in conformity with this contract.
If you wish to exercise your legal rights to reject Products you must either return them in person to where you bought them, post them
back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection.
Please call customer services on 0800 920 2420 or email us at customer-support@simplisafe.co.uk for a return label or to arrange
collection.
21. Software
Software embedded within any Product is licensed to you on a non-exclusive and limited basis and is not sold. You may use such
software only in connection with the Product in which it is embedded, and may not modify, distribute, copy or reverse engineer such
software. All rights with respect to such software not licensed to you under this contract are fully reserved by SimpliSafe and/or its
licensors. You may transfer your rights to the Software only.
22. Camera and other recording devices
If the Products include any camera or any other video-related and/or audio-related equipment (“Camera”), you acknowledge and agree
that (i) the Camera is intended to assist you and any monitoring facility used to provide you with a service in the verification of alarm
events at your premises, not to reduce or eliminate any risk of loss, (ii) the Camera is not intended to detect or prevent unauthorized
intrusion onto the premises or any other emergency condition, including fire, smoke, carbon monoxide, medical emergencies or water
damage, (iii) you will use the Camera solely in connection with lawful recording practices on or near your Premises that at all times
comply with the Privacy Policy and Terms of Service which can be found at https://simplisafe.co.uk/terms-of-service/, and no other
purpose, (iv) you shall not use the Camera, or permit the use of the Camera, for any illegal or unlawful purpose, (v) you shall not use or
permit the use of a Camera installed with a view where any person may have a reasonable expectation of privacy, including restrooms,
dressing or changing areas, locker rooms or similar areas, (vi) you shall instruct all persons who may use the Camera of any limitations
with respect to the Camera, (vii) you shall notify any person whose oral communication may be intercepted, recorded or transmitted by
the Camera of any such interception, recording or transmission, and (viii) when and to the extent restricted or otherwise prohibited by
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