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in accordance with the Terms of Service applicable to such services which can be found at https://simplisafe.co.uk/terms-of-service.
Such services will not be provided unless or until you activate them online through the SimpliSafe mobile app or by calling SimpliSafe
Customer Support at 0800 920 2420.
17. Insurance
The price of the Products is unrelated to the value of property located on or near the premises at which the Products are located. No
portion of the purchase price is for insurance or is an insurance premium.
You agree that SimpliSafe is not an insurer and is not providing you with any insurance coverage. To the extent you wish to have any
insurance coverage you must take out a separate insurance policy from an insurance company at your own expense.
18. Your right to end the contract
(a) Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are
performing and when you decide to end the contract:
(i) if what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the Product
repaired or replaced or a service re-performed or to get some or all of your money back), see clause 20;
(ii) if you want to end the contract because of something we have done or have told you we are going to do, (see clause 18(b));
(iii) if you have just changed your mind about the Products, (see clause 18(c)). You may be able to get a refund if you are within the
cooling-o period (see clause 1(e)), but this may be subject to deductions and you will have to pay the costs of return of the
Product;
(iv) in all other cases (if we are not at fault and there is no right to change your mind), see clause 18(d).
(b) If you are ending a contract for a reason set out at (i) to (iv) below the contract will end immediately and we will refund you in full
for any Products which have not been provided and you may also be entitled to compensation. The reasons are:
(i) we have told you about an error in the price of the Product you have ordered and you do not wish to proceed (see clause 8);
(ii) there is a risk that supply of the Products may be significantly delayed because of events outside our control;
(iii) we have suspended supply of the Products for technical reasons, or notify you we are going to suspend them for technical
reasons, in each case for a period of more than 30 days; or
(iv) you have a legal right to end the contract because of something we have done wrong (including because we have delivered
late.
(c) For most Products bought through a website you have a legal right to change your mind within 14 days (unless the Products are
split into several deliveries over dierent days (in this case you have until 14 days after the day you (or someone you nominate)
receives the last delivery to change your mind about the Products or your Products are for regular delivery over a set period in this
case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the Products)) and receive a
refund. These rights, under the Consumer Contracts Regulations 2013, can be exercised in the way set out in clause 18(e).
(d) Even if we are not at fault and you do not have a right to change your mind you can still end the contract before it is completed
under the Goodwill Guarantee or afterwards, but if you do so after the Goodwill Guarantee has expired you may have to pay us
compensation. A contract for goods is completed when we have finished providing the goods and you have paid for them. If you
want to end a contract before it is completed where we are not at fault and you have not changed your mind after the Goodwill
Guarantee has expired, just contact us to let us know. The contract will end immediately and we will refund any sums paid by
you for Products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you)
reasonable compensation for the net costs we will incur as a result of your ending the contract as compensation for the net costs
we will incur as a result of your doing so.
(e) To end the contract with us, please let us know by doing one of the following:
(i) Phone or email. Call customer services on 0800 920 2420 or email us at customer-support@simplisafe.co.uk. Please provide
details of what you bought, when you ordered or received it and your name and address.
(ii) Complete the form at https://simplisafe.co.uk on our website.
(iii) Complete the form available online to print o at https://simplisafe.co.ukand post it to us at the address on the form. Or
simply write to us at No. 1 Spinningfields, Quay Street, Manchester MAN M3 3JE including details of what you bought, when
you ordered or received it and your name and address.
If you end the contract for any reason after Products have been dispatched to you or you have received them, you must return them to
us. You must either return the goods in person to where you bought them, post them back to us at No. 1 Spinningfields, Quay Street,
Manchester MAN M3 3JE or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on
0800 920 2420 or email us at customer-support@simplisafe.co.uk for a return label or to arrange collection. If you are exercising your
right to change your mind you must send o the goods within 14 days of telling us you wish to end the contract.
(f) We will pay the costs of return:
(i) if the Products are faulty or misdescribed;
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