• Check to see if any debris is blocking the charging pins in the case, or on the bud
• Check to see if the removable in-ear gels are placed correctly on the acoustic port, this
could be keeping the buds from sitting correctly in the case
• This same issue could also be interfering with your case lid when closing, if you’re
having a hard time closing the lid correctly, this is an indicator that buds are not set
correctly or the gels are interfering.
• When charging the device, we recommend using a cable, charger, or outlet with a power
output that does not exceed 18-Watt (5 Volts/3.6amps).
If you’ve checked everything above and are still experiencing issues and/or if the indicator light
remains dark and does not come on at all, please visit our warranty page where you can file a
claim to receive a replacement product. All Skullcandy products have a 1-year warranty.
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