16 Contact
SMA Solar Technology AG
Operating manual STP15-25TL-30-BE-en-17 91
16 Contact
If you have technical problems with our products, please contact the SMAServiceLine. The
following data is required in order to provide you with the necessary assistance:
• Device type
• Serial number
• Firmware version
• Event message
• Mounting location and mounting height
• Type and number of PV modules
• Optional equipment, e.g. communication products
• Use the name of the system in SunnyPortal (if available)
• Access data for SunnyPortal (if available)
• Special country-specific settings (if available)
• Operating mode of the multifunction relay (if present)
Deutschland
Österreich
Schweiz
SMA Solar Technology AG
Niestetal
Sunny Boy, Sunny Mini Central,
SunnyTripower, Sunny High-
power: +495619522‑1499
Monitoring Systems,
SMAEVCharger:
+495619522‑2499
Hybrid Controller:
+495619522-3199
SunnyIsland, SunnyBoyStor-
age, SunnyBackup:
+495619522-399
SunnyCentral, SunnyCen-
tralStorage:
+495619522-299
SMA Online Service Center:
www.SMA-Service.com
Belgien
Belgique
België
Luxemburg
Luxembourg
Nederland
SMA Benelux BVBA/SPRL
Mechelen
+3215286730
for Netherlands:
+31302492000
SMA Online Service Center:
www.SMA-Service.com
Česko
Magyarország
Slovensko
SMA Service Partner TERMS a.s
+420387685111
SMA Online Service Center:
www.SMA-Service.com
Türkiye SMA Service Partner DEKOM
Telekomünikasyon A. Ş
+902422430605
SMA Online Service Center:
www.SMA-Service.com
France SMA France S.A.S.
Lyon
+33472229700
SMA Online Service Center:
www.SMA-Service.com
Ελλάδα
Κύπρος
SMA Service Partner AKTOR
FM.
Αθήνα
+302108184550
SMA Online Service Center:
www.SMA-Service.com