SMART Board M600 series

Questions and Answers

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Dorothy WilkinsonJul 26, 2025
What to do if SMART Board orientation procedure doesn’t proceed to the second point?
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  Benjamin CrawfordJul 26, 2025
  If the orientation procedure doesn’t proceed to the second point on your SMART Board Interactive whiteboard, it's possible that your computer is sending input to an application other than the interactive whiteboard’s orientation screen. To fix this, press ALT+TAB on your keyboard to change your operating system’s focus to the interactive whiteboard’s orientation screen. Alternatively, open SMART settings and select Orient/Align the SMART Product.
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Corey SheaJul 30, 2025
What to do if no image is projected on my SMART Board M600 Interactive whiteboard?
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  Jennifer AustinJul 30, 2025
  If no image is projected on your SMART Board Interactive whiteboard, or a “No Input” message appears, there might be a problem with the video signal, computer state, or power. First, check the video cable connections and ensure the correct video input is selected on your projector, making sure it's powered on. If using a laptop, enable the external video connection. Also, ensure your computer isn't in standby mode by moving the mouse or pressing a key. If the computer is off, turn it on and log in.
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yclarkAug 8, 2025
Why is the projected image blurry on my SMART Board M600 Interactive whiteboard?
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  sophia08Aug 8, 2025
  If the projected image on your SMART Board Interactive whiteboard is blurry, too large, or doesn’t completely fill the screen, it's likely due to the projector's settings or your computer's video resolution. Adjust the projector’s position, zoom, and focus settings. Also, check that your computer’s video resolution matches your projector’s native resolution by checking your projector's user guide and adjusting the settings in Windows control panel or Mac System Preferences.
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Jeffrey ChristianAug 12, 2025
Why is there a red X on the SMART Board software icon?
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  morgangayAug 12, 2025
  If there is a small red × on the SMART software icon, it means that SMART Product Drivers is unable to detect your interactive whiteboard or SMART Board service isn’t running. Ensure that the USB cable is connected from your computer to your interactive whiteboard and that the USB cable isn’t longer than 5 m (16'). If the USB connection is OK, start SMART Board service: 1. In the notification area (Windows) or Dock (Mac), press the SMART software icon, and then press SMART Settings. SMART Settings opens. 2. Select About Software and Product Support > Tools > Diagnostics. The SMART Board Diagnostics window opens. 3. Select Service > Start. 4. Close the SMART Board Diagnostics window, and then close SMART Settings.
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Mrs. Priscilla BeltranAug 16, 2025
How to show SMART Board software icon?
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  Kimberly HornAug 16, 2025
  If the SMART software icon doesn’t appear in the notification area (Windows) or dock (Mac), it indicates that SMART Board Tools isn’t running or SMART Product Drivers isn’t installed. To solve this problem, start SMART Board Tools. For Windows computers, select Start > All Programs > SMART Technologies > SMART Board Tools 2013. For Mac computers, select Finder > Applications > SMART Technologies > Board Tools. If this doesn't work, install SMART Product Drivers on your computer.
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austinmillsAug 21, 2025
How to fix SMART Board service isn't running?
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  jamesmyersAug 21, 2025
  If SMART Board service isn’t running, start it. To determine whether the SMART Board service is running, open SMART Settings and check the message that appears at the bottom. If the service is not running, and starting it doesn't resolve the issue, it may be due to SMART Product Drivers not being installed. If this is the case, install SMART Product Drivers on your computer.
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Gary DeanNov 3, 2025
What to do if SMART Board M600 Interactive whiteboard doesn't respond to touch?
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  Mark SmithNov 3, 2025
  If the interactive surface of your SMART Board doesn't respond when you touch it, the pointer moves erratically, or gaps appear when you draw or write, it could be due to several reasons. First, orient your interactive whiteboard. Also, ensure that SMART Board Tools is running. If not, for Windows computers, go to Start > All Programs > SMART Technologies > SMART Board Tools 2013. For Mac computers, go to Finder > Applications > SMART Technologies > Board Tools. Also, make sure that SMART Product Drivers is installed. Another reason could be that some components of SMART Product Drivers are not installed, so remove SMART Product Drivers from your computer, and then install SMART Product Drivers again. Finally, ensure that no camera is obscured by removing any object attached to the interac...

Summary

Introducing your SMART Board M600 Series Interactive Whiteboard

Introduction to SMART Board

Introduces the SMART Board as a wall-mounted, front projection interactive whiteboard.

Features Overview

Details the durability, rugged surface, pens, and DViT technology of the SMART Board M600 series.

Computer Requirements and Setup

Outlines minimum computer specifications and software needs for the interactive whiteboard.

Installation and Cable Management

Provides guidance on mounting height, hardware, and USB cable management for installation.

Accessories and Support Information

Directs users on how to find and order accessories, replacement parts, and contact support.

Connecting Your Interactive Whiteboard to a Computer

Connection Overview and Resolution Matching

Explains the USB connection and how to match computer/projector resolutions for optimal display.

Installing SMART Product Drivers

Step-by-step instructions for installing essential software drivers for interactive functionality.

Calibration and Orientation Procedures

Guides users through calibrating and orienting the whiteboard for accurate touch and pen input.

Using Your Interactive Whiteboard

Pen Tray Functionality and Customization

Details the pen tray buttons, status lights, and options for customizing their functions.

Floating Tools Toolbar Usage

Describes the floating toolbar for accessing drawing tools, SMART Notebook, and other functions.

Gestures, Dual Touch, and Dual Write

Explains multitouch gestures, dual touch, and dual write capabilities for interactive input.

Updating SMART Software

Provides steps to check for and install software updates for your SMART interactive whiteboard.

Maintenance and Troubleshooting Guide

Tips for Trouble-Free Performance

Offers advice on maintaining the whiteboard to ensure optimal and long-lasting performance.

Cleaning the Interactive Surface

Provides instructions and precautions for cleaning the interactive surface safely and effectively.

General Troubleshooting Steps

Covers common issues like projected image problems, resets, and USB connectivity troubleshooting.

Using Status Lights for Diagnostics

Explains how to interpret the Select button's status light for diagnosing operational issues.

Transporting and Contacting Support

Advises on safe transportation and preparation for contacting SMART support.

Hardware Environmental Compliance

Environmental Regulations and Disposal

Explains WEEE and Battery Directives for responsible disposal of electronic equipment and batteries.