Garage door does not open or close from the app, but it works normally from the
wall mounted garage door opener and remote control.
1.Make sure that your internet is working
2.Make sure that the controller’s Wi-Fi indicator LED is on (if the LED is not solid
green, the controller is not connected to Wi-Fi).
4.Make sure the two wire connection to the motor controller is secure.
5.Restart the app.
The controller will not connect to my Wi-Fi network.
1.Connect your mobile phone to the same Wi-Fi network that you want to use, then
hold your mobile phone near the controller.
2. Check your Wi-Fi status on your mobile phone. If the signal strength is weak, the
connection may fail. To improve your Wi-Fi signal, you can move the router closer to
the garage or install a Wi-Fi extender midway between the controller and your Wi-Fi
router.
3. Make sure that you are using a 2.4GHz network. Some routers have only their 5GHz
network on by default. Use your router’s setup process to enable the 2.4GHz network.
4 .Make sure that the security option on your router is set to WPA/WPA2.
5. Move the controller inside your home close to your Wi-Fi router and set up its Wi-Fi
there, then move it back to the garage and check to see if Wi-Fi is re-established. If
green LED blinks after a minute from power-up, the Wi-Fi signal in the garage is weak
and will need a Wi-Fi extender.
6. .If you are using the controller in a detached garage, you will need to install a Wi-Fi
extender to boost the signal in the garage.
7. If the LED indicator blinks green, it means that wrong password or internet signal
error or issue, please check.
8.You can nd more help or infomration by visiting our FAQ section
www.smartlifenetwork.co.uk
Troubleshooting
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