5. FAQ
1) How to read operation records?
In the Records of the main interface. .
2) Why can’t I unlock it after open the
passage mode
You need to perform an unlock verification in any
method, than the passage mode will take effect.
3) What is the purpose of Auto Lock
You can set how long to lock after unlocking
4）After installation, touch sensing
keyboard, screen no respond
a) In this case, first check that the positive and
negative electrodes of the battery have been
installed upside down, whether the battery has
enough power
b) Remove the back panel and see if it's
connected.
c) To eliminate the above situation, you need to
remove the lock ,check whether the wires of
the lock body are squeezed, and the re-wire.
5
）
Unable to register fingerprint
Check the fingers for dirt or wear, check the
fingerprint head on the lock for dirt and oil stains,
etc.
Check to see if the fingerprint is working
properly(Press to see if there is any responds.
6）What is the reason why the smart
lock consumes fast power?
a) Large standby power consumption
b) Short circuit
7
）
There is no response to pressing the
handle on outside the door, and there
is unlock normally on inside the door,
but the verification is normal, and the
motor is normal.
It may be the triangle direction on the clutch was
error, please check correction.
8）How many times will the passcode
be locked? How long is it locked?
Enter the wrong password more than 5 times in a
row, the keyboard is locked for 90 secods
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