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I have been out drinking last night, is it ok to start my car
this morning?
There is a chance that blowing into the device in this situation
could cause a violation; we do not recommend using the
interlock as a breathalyser. This is particularly vital in the last
six months of an alcohol interlock sentence as the NZ
Transport Agency do not look favourably on violations during
this period.
We recommend a quality personal breathalyser to test
yourself before attempting to start your vehicle.
My service is due, and I can’t get to a service centre. Will I
get locked out?
The interlock will count down for 5 days from the date that
your service is due. If the countdown ends before you've had
the vehicle serviced, you'll be locked out.
If the interlock is reading SRVLCK @0d:00 you've already
missed the 5-day window around your service date.
You'll need to call Smart Start on 0800 002 182 to obtain an
unlock code. This unlock code will only last 6 hours, allowing
you to drive your vehicle to the closest service centre.
See Monthly Service on page 13
What if I need help after hours, what do I do?
You can call us on 0800 002 182 and leave a detailed message
which will be emailed through to us.
Please ensure you leave your name, phone number and
details of your problem so we can call you back.
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